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uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a user of ******************** for over seven years. After briefly leaving the industry and returning with the hope that the platform had improved, I found that significant challenges persist. Truckers continue to rely on Uship due to their dominance in available loads. The platform tends to overcharge customers for shipping while undercompensating drivers, resulting in substantial profit retention by Uship. Communication with Uship has become increasingly impersonal, likely due to the strain on their staff from ... read more
I joined USHIP 10 years ago as a Carrier and I was required to go through a screening process to be established as a Legal Carrier (Transporter). I am Spending over $26,000 just on insurance a year and then I am required to file reports with the ***** ********************************************** they are the Governing Body to ensure that all businesses operating in the transportation business are covered with insurance and follow the law. USHIP, is a online company who told me that they are not "RESPONSIBLE" for ensuring t... read more
I've used Uship more than five times now. Up until the most recent incident, the transactions were great and it felt like Uship provided a forum for two parties to get a motorcycle from one place to another.My most recent experience was eye-opening and is a strong warning to future users. I bought a motorcycle from a guy outside of ******* sight-unseen. We did a video walkaround and the usual Bill of Sale, etc. I was in jury duty when I got a message that a shipper had accepted the job. I accepted and two days later they wer... read more
Employees are unresponsive. The expectation for you is to take time off and Uship be ready a week late, have a wide timeframe to be available for pickup: example ****pm for a day shift worker(you). If you don't make this, they will drive back to their origin and forgot about your shipment until it's in their best interest to ship extra items in the area for delivery. The extra money asked for is used as a safety net in case something goes wrong, which still keeps uship in the positive in event your shipment goes poorly. They... read more
Business response:
<p>Hi ******,</p><p>Thank you for reaching out. I'm very sorry to hear about your experience with this shipment. It's important to know that uShip is a neutral online marketplace, which means we do not hire or contract service providers directly. With that being said, we would be happy to help you get on the same page with your service provider. Please reach out to uShip Support by email at ********************************** and provide a summary of your experience with this shipment so far. This will allow us to reach out t... read more
Do not deal with uship. Trust and safety team is a joke. They will hold youre money play games with youre account leave you stranded 2k miles from home then when u get upset they shut the account down. This is a big company so they have the money to play games. But hopefully they lose money and get shut down like the rest. People are already struggling to pay bills and uship would take 20% from me on every load plus from shipper. So a 5k loaf would cost me and the shipper almost 1k and I have proof I would Pay all my feedbac... read more
Business response:
<p>****,</p><p>Our Trust & Safety and Legal teams have reached out to you via email regarding your account. Please respond to those emails to discuss your account status.</p>
Uship trust and safety is a racist garbage company. I transported fir them for over 15 years had a problem with a customer about a pickup so ********************** decided to put my account on hold I couldn't release funds got stuck 2k miles from home with no money I message uship 24 emails then Monday I get my 15 year old account revoked. I am taking them to court over this.
Business response:
<p>Our Trust & Safety and legal teams have reached out to you with information regarding your account status. Please respond to either of those emails to inquire further about uShip's policies and/or your account.</p>
Communication was good until 50% of the shipping cost was etransferred to shipping company. After that a date was scheduled and ***** auto shipping does not communicate back anymore.Terrible system. There is no way to make a complaint about the shipper and also no one to talk to at uship. Will never do business again.
Business response:
<p>Hi ***,</p><p>I am sorry to hear about the trouble reaching your service provider. I can see that you've reached out to uShip Support to report this issue, and that we've sent subsequent outreach on your behalf to get you in contact with the service provider. We will continue this outreach and will take appropriate action if needed to get the service provider's attention. Please continue to reach out to uShip Support if you have any other questions. We're here to help.</p>
I had a truly terrible experience shipping an heirloom bookcase from the midwest to ************* this summer with uship. It arrived literally months late, there was no communication as to why during the wait, and worst of all the piece was damaged. Despite having insurance, they refused to pay anything. This was after they saw the woodworker's estimate. Also, the subcontractors they used (royalshippingnc) pressured us with numerous texts to sign off that it had been delivered before that even occurred and then after deliver... read more
Business response:
<p>Hi *******,</p><p>Thank you for reaching out. I understand that the uShip Protection Case was denied. However, youhave the option to appeal uShip Protection Cases in the event additional documentation and/or information can be provided. This can be done 30 days from the decision. It's important to note that uShip's Protection Plan team must abide by the Terms of Service, which can be found here:*********************************************************************************************************************************... read more
Selling vendors who extort money out of their customers. Once made aware of the situation they said that there's nothing they could do about it. Horrible company who doesn't manage or take any responsibility for the services or providers that they are selling. Extortion is illegal the last time I checked and should not have to be tolerated by anyone. Avoid both uShip and Montway at all costs.
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 5,924 reviews.
When is uShip open?
uShip is closed now. It will open tomorrow at 9:00 a.m.