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Vandergriff Toyota
- Car Dealers
- Arlington, TX
About this business
Location details
1000 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I like knowing Vandergriff Auto is always ready to help whenever needed. I like having a reliable service person to fix whatever needs fixing. I like the friendliness received each and every time we visit. Thank you!
Business response:
Thank you for your wonderful feedback! We're thrilled that you find our team reliable and friendly. Your confidence in our service means everything to us, and we're committed to continuing the exceptional experience you've come to expect from Vandergriff Toyota.
Great service by my service advisor Mike Hill However estimated amount for future repairs high.
Business response:
Thank you for the positive feedback about Mike's excellent service! We appreciate your trust in Vandergriff Toyota and understand the importance of transparent repair estimates. We look forward to continuing to serve you and your vehicle.
Scheduling service was easy and friendly. At arrival with a tow truck, I was assigned to Luis Jimenez whom I had the pleasure to meet and help me. I was offered Uber and soon after I was contacted to authorize the battery replacement. Well done and happy to come back.
Business response:
We are pleased to hear about your positive experience with our service department. Making the scheduling process straightforward and welcoming is something we strive for with every customer. It sounds like Luis provided you with excellent assistance during your visit, and we're glad the transportation arrangement and timely communication about your battery service made the process smooth for you. Your satisfaction with the overall experience means a great deal to us at Vandergriff Toyota, and we look forward to serving you a... read more
I'm not even sure of what I paid for this visit. Didn't get the usual paperwork ans I had a coupon for oil change and tire rotation but nowhere did I see tire rotation mentioned on receipt nor did I get the multi point inspection report which I was looking for I have no way of knowing. I also requested my sunroof be checked because I hear a rattle. I was told there is no rattle so why do I hear it on my way home? In 10 years, this is the first time I feel disappointed.
Business response:
We appreciate you sharing this feedback, especially after being a loyal guest for many years. Our goal is always to provide clear documentation and attentive service so customers feel confident about the work performed on their vehicle. Experiences like this are important for us to review so we can continue improving our communication and processes. Please reach out to Mike Book at mbook@vtaig.com so we can look into your visit and assist further.
They let me know what I needed in a timely manner and there was no pressure to accept said services.
Business response:
We are privileged to hear about your positive experience with our team. It's wonderful to know that we provided you with the information you needed promptly and that you felt comfortable with our no-pressure approach to service recommendations. Your trust means everything to us, and we're grateful that you took the time to share your experience. We look forward to continuing to serve you with the same level of care and respect.
Good service shop, didn't have to wait long.
Business response:
We are ecstatic to hear about your positive experience with our service department. It's wonderful to know that our team provided you with quality service while keeping your wait time to a minimum. We understand how valuable your time is, and we're pleased that we could efficiently take care of your needs. Your satisfaction means everything to us at Vandergriff Toyota, and we look forward to continuing to serve you with the same level of excellence in the future.
Professional job and attention to detail
Business response:
Thank you for sharing your experience with us! We truly appreciate your recognition of our team's commitment to delivering quality workmanship and thorough care. It means so much to know that our focus on doing things right made a positive impression during your visit. Your feedback helps us continue providing the excellent service that our customers deserve.
Good. My service Technician by name Luise was excellent.This rating is for Mr Luise.
Business response:
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your service technician provided you with excellent care during your visit. It means so much to us when our team members make a meaningful difference in our customers' experiences. Your kind words about the outstanding service you received truly brighten our day and motivate us to continue delivering the high-quality care that our customers deserve. We appreciate your loyalty and look forward to serving you again in the futu... read more
I appreciate coming in with an appointment and getting out in a timely way while waiting. I do not like the generated telephone response when calling for service. I would prefer simply making the appointment talking with a 'real' person.
Business response:
We are delighted to hear that your scheduled appointment experience went smoothly and that you were able to get in and out efficiently. Your time is valuable, and we work hard to respect that by maintaining timely service when you book ahead. We understand your preference for speaking directly with a team member when scheduling service appointments rather than navigating through automated phone options. Your feedback about wanting more personal connection during the appointment process helps us better understand what matters... read more
Frequently asked questions about Vandergriff Toyota
How is Vandergriff Toyota rated?
Vandergriff Toyota has a 4.3 star rating with 13,109 reviews.
When is Vandergriff Toyota open?
Vandergriff Toyota is closed now. It will open tomorrow at 9:00 a.m.