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VIK Complete Care at Lakeway
- Emergency Rooms
- Lakeway, TX
About this business
Location details
1518 Ranch Rd 620 S Bldg H, #100, Lakeway, TX, 78734, United States
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Absolutely the best place for Urgent Care in the Lakeway / Bee Cave / Spicewood area. Unlike other places, they always have a MD in attendance and fully equipped with any x-rays, scans, etc. My family has been going there for years. I went there last week after a fall and Dr. Michael Esmay saw me and diagnosed my fracture after a couple of x-rays. He was extremely courteous, helpful and super efficient. I was set up pretty nicely with Ortho follow-up instructions. I got a call from them next day to see how I am doing. I even... read more
Business response:
Thank you immensely for your trust over the years and sharing your positive experience with our comprehensive care and follow-up support. We are truly grateful that your family has been coming to us for years and that we have been able to serve the Lakeway, Bee Cave, and Spicewood area with the quality care you deserve. We're pleased that Dr. Michael Esmay was able to provide you with courteous, helpful, and efficient care during your recent visit. We're glad our next-day follow-up call and handwritten recovery card made a p... read more
Fast, helpful and professional
Business response:
Hello Ms. Carroll, We are grateful for your feedback about our fast, helpful and professional service at our Lakeway facility. We are here 24/7 and ready when you need us. Please take care and thanks so much.
I received professional, friendly care! My wait time was minimal, the physician, nurse, and admission desk person were all very good. I have no reservations about giving Vik, my strongest recommendation. Shannon ballard
Business response:
Thank you for sharing your experience! We appreciate your strongest recommendation and are grateful for your trust in our care. It's wonderful to hear that you received professional and friendly care during your visit. We're particularly pleased that your wait time was minimal and that our staff provided you with very good service. Your positive feedback about the entire team means a great deal to us, and we're honored to have earned your trust and strongest recommendation.
On a Saturday, the wait time was minimal. Everyone on staff was accommodating and considerate. Having lab results quickly instead of going to an ER or waiting until Tuesday after Monday holiday to see primary care was paramount in my decision to go to VIK. THANK YOU TO ALL!
Business response:
We are absolutely thrilled to hear about your positive experience with our accommodating staff. It's wonderful to know that our team was able to provide you with the considerate care you deserved during your visit. Thank you so much for taking the time to share your experience and for your kind words about our staff!
Prompt courteous
Business response:
Thank you for sharing your feedback about our prompt and courteous service. We appreciate your trust in our care. It means a great deal to us to know that you experienced both efficiency and respectful treatment during your visit. Your acknowledgment of our team's prompt response and courteous approach reinforces our commitment to providing quality emergency care when you need it most.
Very professional and quick care. Everyone was friendly and made the experience easy.
Business response:
Thank you for sharing your feedback about our professional and quick care. We're glad everyone made your experience easy. It's wonderful to hear that you found our team to be professional and that we were able to provide you with quick care during your visit. We truly appreciate you taking the time to acknowledge the friendly service you received, as this reflects our commitment to making each patient's experience as smooth and comfortable as possible. Your positive feedback about how easy we made the experience means a grea... read more
Less than 10 minutes to arrival, Ray, the Technician was personable, efficient and informative
Business response:
Hello Mr. Holly, Your positive experience means everything to us. Ray's quick response and professionalism reflect our commitment to excellent care. We appreciate you choosing our Lakeway facility when you needed care. Thank you so much!
I had an excellent experience at this urgent care. From check-in to discharge. The staff was kind, professional, and efficient and made sure I was comfortable throughout my visit. The provider was attentive, did not make me feel rushed and explained my diagnosis and treatment clearly. I’m very grateful for the quality of care I received.
Business response:
We are happy to hear about your excellent experience from check-in to discharge. Thank you for recognizing our staff's kindness, professionalism, and efficiency throughout your visit. It's wonderful to know that our team made sure you were comfortable during your time with us. We're especially pleased that your provider was attentive and took the time to explain your diagnosis and treatment clearly without making you feel rushed. Your feedback about the quality of care you received means a great deal to our entire team.
Thank you for listening in regards to the back pain! First Dr that understood.
Business response:
We are pleased to hear our team listened and understood your back pain concerns. It means so much to us that our doctor was able to provide the understanding you needed. We truly appreciate you taking the time to share this feedback with us, as it reinforces our commitment to ensuring every patient feels heard and understood during their visit. Thank you for trusting us with your care.
Frequently asked questions about VIK Complete Care at Lakeway
How is VIK Complete Care at Lakeway rated?
VIK Complete Care at Lakeway has a 4.8 star rating with 1,770 reviews.
When is VIK Complete Care at Lakeway open?
VIK Complete Care at Lakeway is open now. It is open 24/7.