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960 Highland Ave, Los Angeles, CA, 90038, United States
Get directionsSince 2020, I really can't leave my old dog alone anymore. I work remotely, but on the occasion I have to go the office or other appointments, Wag's Daystay is a life-saver. I feel so safe leaving him in their excellent care. He's not really a player, so I do the one-on-one and every time I've picked him up, while he's happy to go home, he's also not stressed or nervous. I really can't say enough about the staff. I've used two locations in addition to Hollywood (WLA before it moved to Santa Monica) and they've all taken suc... read more
Business response:
Hello Kelly! Thank you for taking the time to provide us your experience and feedback on our services. We greatly appreciate your thoughts and value your opinion! We are glad to spend time with your pup and hope you all come back very soon! Helmuth Jaime General Manager
Great place, they take a very good care of my lovely Lola, I like that they keep you update all date with pictures and messages. I will definitely recommend. Every one was very kind and helpful with us. Thank you for everything
Business response:
Good Afternoon! Thank you for your kind words! We strive on giving every owner a peace of mind when leaving their puppies here with us. Lola was such a sweet girl. We really hope to see you guys soon!
I love Wag Hotels! And more importantly, my dog Teddy loves them too! Their customer service is fantastic. I especially want to thank Andrew, David, and Rose for going above and beyond whenever Teddy stays at the Hollywood location. They send photos of him playing with the other dogs which puts me at ease. And they also give me detailed reports when I pick him up of his behavior, eating habits, and even his bowel movements. Wag Hotels gets 5 stars fron me and 5 woof woofs from Teddy
Business response:
Thank you so much for your honest feedback Victor! Everyone here absolutely LOVES Teddy. He's such a bundle of joy! We really hope to see you guys soon!
I just got off the phone with Bella at Wag. Our phone call got disconnected and she called me back right away. I have two cats and I had a grooming crisis. She talked me down, helped me make an appointment and helped me so much. Moral of the story is number one don't groom a cat with claws second, if you have to groom a cat with claws, call, wag, and specifically get lucky enough to talk to Bella. Tomorrow is grooming day and we shall see how that works out. Post script; both my cats were groomed today. Terrific staff, exce... read more
Business response:
Thank you so much for your kind words! We absolutely loved having Kit and Kat. They were such wonderful kitties whilst getting groomed! We really hope you guys visit us again!
This place has really been my saving grace. I rescued my dog Brunita from the streets of Morocco and when I moved back here to my condo in LA, I was worried what to do with her during the day while I'm at work. I am very particular with how I want my dog cared for and who I trust to care for her. This place is great. I do the monthly all day play pass. The WagCams let me check in on brunita all day. The facility is so clean. Brunita never smells when I pick her up. The staff are all so professional and personable. They take ... read more
Business response:
Thank you so much for your kind words towards all the staff members. Everyone here loves Brunita! She's such a great doggo! We strive on providing great experiences such as yours! Please give Brunita lots of hugs and kisses from her Wag fam! <3
Love this location! It's the cleanest one and most friendly staff I've seen. They gave me feedback on how our dog was doing when he stayed there for daycare. Kenia is very friendly and answers all our questions.
Business response:
Thank you so much for your kind words Michelle. Our staff strives on providing the cleanest dog boarding facility there is. We truly appreciate your feedback and we hope to see you soon!
I am so glad I found this place. My schedules all over the place and they've been beyond accommodating for me. My dog is so happy to come here and it's honestly the only place I would do long term boarding.
Business response:
Thank you for your feedback Bebe! We always strive for every owner and guest to come in happy and leave happy with our services. We hope to see you again!
I had my furry girl boarded here for 4 times already and just love this place. It's very clean. Staffs are very sweet, helpful and passionate. They would hand you back the toys, leash, wee pads that I brought for my furry girl in a organized way. No extra charge for bringing your own food. What I love the most is that I can add All-Day-Play at a discounted price during the whole stay. It's indoor with A/C so my girl wouldn't be overheated and dehydrated. Plus I can monitor her during the All-Day-Play through the camera of th... read more
Business response:
Thank you so much for your feedback and kind words, Phoebe! We strive on making every visit a great one with all of our guests! We always love seeing Udon walk through our doors! We really appreciate you sitting in this crazy LA traffic just to visit us! Its always a pleasure seeing Udon and yourself. We really hope to see you soon!
I don't want to be unfair here, from what I know they did as good a job as they could with my dog, but the reality is she was terrified the entire time and did not eat much of anything while she was here for 4 days, and when I picked her up I could feel that she lost obvious weight. My chihuahua is a rescue who is attached to me, but she does really well when I leave her with a friend. No friends were available to watch her, so I did research and decided this would be a great place, and I didn't mind paying for the private ... read more
Business response:
Hello Mandy, Thank you for taking the time to share your experience, we appreciate and value your feedback. Please give us a call at your earliest convenience to discuss further details about your puppy's stay with us. 1-888-924-5463. We are looking forward to hearing from you. Best, Helmuth Jaime General Manager Wag Hotels-Hollywood
Wag Hotels - Hollywood has a 4.5 star rating with 771 reviews.
Wag Hotels - Hollywood is open now. It is open 24/7.