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Wag Hotels - San Diego
- Pet Boarding
- San Diego, CA
About this business
Location details
2120 Camino Del Rio N, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was our first time boarding dogs with Wag, and we were very pleased with the attention given to our pack during their stay. We enjoyed watching the Wagcam, and we really appreciate the efficiency and friendliness of the staff. Their attention to detail are commendable, and the prices are very fair. Wag helped us enjoy our vacation to its fullest without worrying about our dogs.
Business response:
Hi Kelly, Thank you so much for trusting us with your 5 pack for their first boarding experience! We’re thrilled to hear you enjoyed the Wag cam and felt supported by our friendly team. We always aim to give pet parents peace of mind so you can fully enjoy your time away, and we’re glad we could make that happen for you. We look forward to welcoming your pups back for more fun at Wag Hotels SD!
This hotel is great. I feel like my dogs are safe and well cared for. My only issue is my dogs are no longer allowed to be in suites because of a damaged camera. I feel the camera should be placed in a higher position so dogs that jump can't reach them. I know there are many cameras that other dogs have reached and destroyed. The suite package is less expensive since it includes all day play and peanut butter kong. I feel like we shouldn't be punished due to poor placement of the suite cameras.
Business response:
Hi Cindy, Thank you for the 5 star review! We’re so glad to hear you feel your dogs are safe and well cared for, it truly means a lot to our team. We understand your concerns regarding the suite cameras and apologize for any frustration this has caused. Thank you for our suggestion about the cameras, we’ll be sure to pass it along. We want to provide the best experience possible for both our guests and their pups, and your input helps us to improve. We hope to welcome you back again soon.
I brought my dogs here for a quick trip and chose the suite package so I could check in on them. Unfortunately, there were some camera issues during their stay. I called to get it fixed, and the team tried to help, but I wasn't able to access the cameras the whole time, which took away that extra peace of mind. That said, when I picked up my fur babies, I explained the situation to Marisa, and she was so kind, understanding, and accommodating. She even read me their report card and walked me through how they did during their... read more
Business response:
Hi Camila, Thank you for taking the time to leave us a review. We apologize you experienced some technical difficulties while your kiddos stay with us. We are actively working on this issue and we hope to get it fixed the next time you visit. I'm sure Marissa will appreciate the shoutout as well!
Every visit to Wag Hotels San Diego reminds me why I love this place so much. From daycare to boarding, the staff has always been so kind, gentle, and genuinely happy to see my pup. They go above and beyond, know her by name, shower her with love, and take amazing care of her. For doggy day care, I always get the All Day Play so that my furbaby can socialize with other doggies, especially since she's our only dog and is only used to our cats. For boarding, we always get the Deluxe Suite so that when I'm out of town on busine... read more
Business response:
Hi Marie, Thank you so much for highlighting a lot of our core aspects of our facility. From our daycare to our boarding, we try to give a personalized experience to both our furry guests, and the pet parents that trust us with their care. Our cameras in the All Day Play yards and Suite Rooms are there to give you peace of mind and make sure your kiddo is being well taken care of. Calling us her from away from home is the highest form of flattery for all of us here and we appreciate the honor. We hope to see the two of yo... read more
The staff is consistently kind and caring to us and to our furry kids. Our dogs enjoy interacting in an open space with other dogs at "all day play".
Business response:
Hi Dalen, Thank you so much for your 5-star review! We're so happy to hear that you and your pups have a great time when coming into Wag Hotels. It’s always wonderful knowing our guests enjoy our All Day Play and the chance to socialize with their pup friends. We truly value your trust and look forward to many more tail-wagging visits!
Thank you WAG for always taking great care of my wild and sweet boy Major. I have tried other daycares and have been told that we could not return due to behavior issues. At WAG hotel in San Diego the staff has been amazing and is willing to work with us and Major's behavior. They were able to provide different daycare and boarding options that help with his reactive behavior. Major is always happy when we drop him off and excited to see the staff. Lali and Ashley are the best! They are so kind, friendly, and you can tell th... read more
Business response:
Hi Anthony, Thank you so much for your kind words and for trusting us with Major! We're thrilled to hear he's happy and excited to see our team, he's truly a special pup, and it's our pleasure to work with him. We are committed to providing personalized care and safe, supportive environments for every guest, especially those with unique needs. We’re so glad that our staff have made a difference for Major. Lali and Ashley will be overjoyed to hear your shoutout! They’re truly dedicated to our mission and love what they do. ... read more
Omg Rita ! One the best hands down !! The way left my puppy looking so dapper ! She's is the sickest !!
Business response:
Hi Michael, Thank you for shouting out Rita! She does do the greatest job and is super patient with all of her grooming clientele. We have people from all over San Diego come and visit Rita to do their pups hair. She is very popular.
I'll share the things I liked and didn't like. PROS: Our rescue pup is an escape artist that can jump high so by force, we really needed Wag hotel because they are fully enclosed inside. I'm glad they're set up that way so we could finally enjoy our overdue vacation in peace. I also liked that they offered a camera view when he was in the main play area. They did send pictures when he was around the other dogs daily since his stay was 10 days. They also did offer him to get a free bath due to the length of his stay which we ... read more
Business response:
Hi Michelle, Thank you so much for your honest feedback. The optional extras you added on let us know you wanted to make extra sure that your kiddo got as much positive attention as you felt he needed. We do have measures in place to make sure the services you added were given. If for whatever reason they were not given, we simply just take it off your invoice. Honesty and transparency is something we value highly. We're glad we were able to provide some peace of mind for you while you were on vacation. We would like to ... read more
It was my first time to board my dog at the San Diego location. We used to go to another location but bec i had to attend a conference in SD, i thought of boarding my dog there to be closer to him. I was very anxious thinking he might not do well but my worries were allayed. He was happy, even meet a girlfriend Coco and was eating well. The staff genuinely cared for him and were very attentive to both our needs. Thank you for taking care of Jasper.
Business response:
Hi Riza, Thank you so much for your heartfelt review! We know how tough it can be to leave your pup, especially in a new environment, so we’re thrilled to hear that Jasper had a great stay with us in San Diego. It means a lot to know you felt our team was attentive and caring—we truly treat every dog like family. We’ll be sure to pass your kind words along to the team. Jasper is always welcome here, and we look forward to seeing you both again soon!
Frequently asked questions about Wag Hotels - San Diego
How is Wag Hotels - San Diego rated?
Wag Hotels - San Diego has a 4.4 star rating with 936 reviews.
When is Wag Hotels - San Diego open?
Wag Hotels - San Diego is closed now. It will open at 9:00 a.m.