This profile has been claimed by the business owner or representative.
Wag Hotels - West Sacramento
- Pet Boarding
- West Sacramento, CA
About this business
Wag Hotels is the Ultimate Stay & Play Resort Our West Sacramento pet hotel was the first in the Wag Family and boasts 5,000 square feet of playrooms, plus plenty of outdoor space where pets can hang out, meet new friends, exercise, and have fun - the Wag way. With over 160 private boarding rooms, our state-of-the-art facility gives us the ability to tailor each cat and dog’s care specific to their needs.
Location details
1759 Enterprise Blvd, West Sacramento, CA, 95691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wanted to take a moment to share how impressed I was with the experience during our recent visits. From the moment we walked in, I was struck by how welcoming and kind the entire staff was. You created an environment that felt calm, reassuring, and genuinely thoughtful -- something that's not easy to come by. What stood out most was how confident and knowledgeable the dog handlers were. They approached my dog with patience and sensitivity, quickly recognizing her shyness and adapting their approach to make her feel safe a... read more
I spoke with Crystal in customer service and she said this is not something that should have happened and gave us an upgrade for our next visit with the room with a camera. Wag is not our first option for now, but we will try again at some point and see how that goes. We appreciate them reaching out and making it right.
Business response:
Hi Hannah, I appreciate your time in calling me back to discuss your concerns. Our intentions are to strive for improvement in the dedication and attention to detail for Rami and all of our guests' stay at Wag Hotel. We hope to be a second home to him whenever the family needs us! I'm glad to be able to offer an upgrade that allows you to have access to our 24-hour Wagcam. Thank you for giving us another chance. Here to help! Kindest regards, Crystal Vanh and The Wag Team
They take really good care of my dog, and the people there are very nice. We don't board our dog, but we do take him there for all day stay for a couple hours. Definitely would recommend going here.
Business response:
We're overjoyed to hear that your dog is well taken care of at Wag Hotels. It's wonderful to know that you find our staff very nice and that you trust us with your dog for all-day stays. We truly appreciate your recommendation and are grateful for your continued support. Thank you for choosing us for your dog's care needs! Christina C. Client Service Manager
A Puppy Paradise with Exceptional Service! As a pet parent to an adorable almost 6-month-old golden doodle, I couldn't be happier with Wag Hotel. From the moment we arrived, the staff welcomed us with warmth and professionalism, putting my mind at ease about leaving my pup in their care. What truly sets Wag Hotel apart is their commitment to keeping pet owners updated on their furry friend's stay. The regular updates provide peace of mind, knowing my dog is in good hands. As a first responder, I also greatly appreciate the... read more
Business response:
Thank you immensely for sharing your experience with us. We're overjoyed to hear that your puppy had a wonderful stay with us and that you appreciated our services. It's heartening to know that our staff's warm welcome and professionalism put your mind at ease. We strive to provide regular updates to all pet parents, and we're glad this feature was helpful to you. As for our first responder discount, we're honored to support those who serve our community. We're also pleased that you found our array of services impressive and... read more
Great facility. My dogs love coming here. Scheduling is always easy, and they keep track of vaccines for you pups. They offer many different services and their customer service is awesome.
Business response:
Your positive experience at Wag Hotels is greatly appreciated. Thank you for sharing your feedback! We're delighted to hear that your dogs love coming here and that you find our scheduling process easy. We're glad our vaccine tracking system and variety of services are helpful to you. It's wonderful to know that you've had a great experience with our customer service as well. Christina C. Client Service Manager Christina C. Client Service Manager
It was nice to take our dog here and walk the facility, tour it, see the difference between each suite and ask questions before commenting to stay here. Especially with our boy being special needs. The have a complementary play date as well to try out. We like that they're a 24 hour facility so we can pick up at any time just in cause of early or late flights. Staff are super friendly there and will answer any questions you have.
I've been meaning to leave a review for this place but unfortunately kept forgetting! I've had nothing but good experiences here with wag. I bring my dog in regularly for all day play and with a consistent schedule i'm always greeted by the same employees (though I don't remember everyone's names sorry!). The morning and evening crew are always incredibly kind and helpful. It's super reassuring seeing my dog, Wallie, excited to see some of the folks in the morning despite not being a fan once I leave him there. He's a very... read more
Business response:
Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with our staff and services. Your loyalty means a lot to us, and we appreciate your trust in us to care for Wallie. If you have any questions about your package benefits, please feel free to reach out to our team. Christina C. Client Service Manager
Kept our Bella for 2 nights during Xmas. They were efficient and the place was nicely set up. The staff is always very responsive and attentive to us. I love me some Wags care for my furry baby!
Business response:
Your review is appreciated. We're glad Bella had a great stay with us during Xmas. Thank you for sharing your experience! We can't wait for your next stay with us. Christina C. Client Service Manager
Finding a facility or individual who will take care of your Fur Baby like you would is a huge ask. And, I have tried many boarding places. However, I usually wind up using the Rover app so that someone will come to my home. But, Wag Hotels is different. They are top notch and customize to fit any pets' needs. One of the most important attributes for me is that they don't crate. I am not a fan of my Baby being caged. Some may think it's comforting, but that can only be the case if the animal can come and go as they please. ... read more
Business response:
Your positive feedback is greatly appreciated. We are thrilled to hear about your wonderful experience. We're glad you found our hotel rooms and customizable options to be a great fit for your fur baby. It's wonderful to know that you value our crate-free environment and the various amenities we offer. Thank you for taking the time to share your thoughts and for choosing Wag Hotels! Christina C. Client Service Manager
Frequently asked questions about Wag Hotels - West Sacramento
How is Wag Hotels - West Sacramento rated?
Wag Hotels - West Sacramento has a 4.9 star rating with 865 reviews.
When is Wag Hotels - West Sacramento open?
Wag Hotels - West Sacramento is open now. It will close tomorrow at 12:00 a.m.