Wag Hotels - West Sacramento

Monique B. 

on Yelp

2 weeks ago

We have 3 shi zhu yorkies and they always stay in the ultra suite so they can be together. The customer service is always excellent. We love that when we go on trips we can see them play and relax with the camera. As fur parents we feel safe and confident in the care our babies are getting. Totally reccomend Wag hotel. Shout out to Naudia as she was very helpful with check out 

Alan C. 

on Yelp

a month ago

We have been using Wag Hotels for a few years now and are very grateful that they care for our iggy. Our italian greyhound is a little timid and we like how they separate the different dog temperaments for all day play. The friendly attitude of the front desk team is easy to work with, especially Naudia who goes above and beyond to help us with answering questions. We appreciate her attention to detail as leaving our fur baby overnight is always a little nerve-racking. We also like that the facility is staffed 24 x 7 and... read more

Viktorea P. 

on Yelp

a month ago

I have to give a shout out to I believe his name is Carver ( supervisor) Excellent, customer service. I'm booking my pet in the near future and he is completely through and wantes to go over every detail with me. What I can do, what I can't do, what's best for our needs, etc He was very accommodating with some of the things I wanted.... He is professional as well worked with me on a couple of things. I really appreciated his mannerism especially because my little one is tiny, and I really don't like to leave or crate ... read more

Paw Savvy M. 

on Yelp

4 months ago

I wanted to take a moment to share how impressed I was with the experience during our recent visits. From the moment we walked in, I was struck by how welcoming and kind the entire staff was. You created an environment that felt calm, reassuring, and genuinely thoughtful -- something that's not easy to come by. What stood out most was how confident and knowledgeable the dog handlers were. They approached my dog with patience and sensitivity, quickly recognizing her shyness and adapting their approach to make her feel safe a... read more

Hannah E. 

on Yelp

4 months ago

I spoke with Crystal in customer service and she said this is not something that should have happened and gave us an upgrade for our next visit with the room with a camera. Wag is not our first option for now, but we will try again at some point and see how that goes. We appreciate them reaching out and making it right. 

Matthew R. 

on Yelp

6 months ago

They take really good care of my dog, and the people there are very nice. We don't board our dog, but we do take him there for all day stay for a couple hours. Definitely would recommend going here. 

Daisy L. 

on Yelp

7 months ago

A Puppy Paradise with Exceptional Service! As a pet parent to an adorable almost 6-month-old golden doodle, I couldn't be happier with Wag Hotel. From the moment we arrived, the staff welcomed us with warmth and professionalism, putting my mind at ease about leaving my pup in their care. What truly sets Wag Hotel apart is their commitment to keeping pet owners updated on their furry friend's stay. The regular updates provide peace of mind, knowing my dog is in good hands. As a first responder, I also greatly appreciate the... read more

Joanna G. 

on Yelp

7 months ago

Great facility. My dogs love coming here. Scheduling is always easy, and they keep track of vaccines for you pups. They offer many different services and their customer service is awesome. 

Diana B. 

on Yelp

7 months ago

It was nice to take our dog here and walk the facility, tour it, see the difference between each suite and ask questions before commenting to stay here. Especially with our boy being special needs. The have a complementary play date as well to try out. We like that they're a 24 hour facility so we can pick up at any time just in cause of early or late flights. Staff are super friendly there and will answer any questions you have.