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Wag Hotels - West Sacramento
- Pet Boarding
- West Sacramento, CA
About this business
Wag Hotels is the Ultimate Stay & Play Resort Our West Sacramento pet hotel was the first in the Wag Family and boasts 5,000 square feet of playrooms, plus plenty of outdoor space where pets can hang out, meet new friends, exercise, and have fun - the Wag way. With over 160 private boarding rooms, our state-of-the-art facility gives us the ability to tailor each cat and dog’s care specific to their needs.
Location details
1759 Enterprise Blvd, West Sacramento, CA, 95691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would like to recognize Nicole at wag hotels she is absolutely amazing and a joy. I called today to follow up on a situation for my pets last stay. she remembered who I was and it was at least three weeks ago, was able to help me in more ways than one . she is an asset to wags and because of her I give them five stars Nicole is absolutely a star.
Business response:
Thank you Anita for your compliments! We love Nicole too! We appreciate you taking the time to write us a review and look forward to serving you and your fur babies in the future.
Wag is a great place. All my dogs tails wag when we pull into Wag and they get excited. I've been taking my dogs here for boarding and I take my sons German Shepherd here for grooming and boarding while her dad is busy with his job. I recently took my sons dog here for training. It was a great experience and very informative. Jessica is an awesome trainer. I will take my sons dog again for more classes soon again with Jessica.
Business response:
Hello Patti, I'm so happy you got to use our grooming services as well as our boarding services. We are 24 hours making drop off and pick up for our boarding easy, stress free and convenient. You can call us at any time to check on your pet or add additional services like our grooming and bathing services. We think our team is amazing but thank you for the review and letting us know you feel the same.
I have been using the Wag for boarding almost 10 years now. My Angus always came home healthy and happy. The last year of his life he was on a special diet and took medicine - the staff at Wag did a great job making sure he got everything he needed including lots of buddy time. He crossed over the rainbow bridge in November so new puppy Miss Paisley joined our family. I had never tried the day care but thought it would be great for high energy Paisley. Best decision ever!!!! I try to take her one to two times a week... read more
I wanted to leave another review because I received excellent help from Natalie. We were leaving before a trip and we needed a place for the dogs to stay. Wag was all booked, but Natalie worked with us on the wait-list. It's really refreshing to have a front desk staff that you feel will help you any way they can. I get that feeling from Wag and specifically Natalie. Thanks wag and Natalie. We're big fans.
Business response:
Hello Chris, Thank you for taking the time to recognize Natalie for her amazing customer service! We are 24 hours so dropping off and picking up can be anytime. All Day Play does have a live web camera feed and we do have rooms with the same feature.
Wag are the best, kindest, most thoughtful people! They literally came to our rescue!!! My partner and I got stranded on the east coast due to terrible thunderstorms that caused our flight home to get cancelled. Our dog-sitter wasn't able to watch our very active and playful 3-year old pup because she had another appointment. Not only did Wag find a way to extend his all-day play session to an overnight stay with another day of all-day play but they also kicked in some food. Amazing! Take your pup's to Wag. They will be car... read more
Business response:
Hi Tim! Thank you for leaving such a thoughtful review. We love our energetic pooches! We also love Natalie and Brandon - they care so much for our 4 legged guests, and great clients like you. Thanks again.
I actually use Wag Hotel Redwood City, and have had generally good experiences with them. My dogs come back happy and healthy, and sometimes seem (almost) disappointed that I'm back. Earlier today, I had some issues with bookings due to vaccine uploads on my end, and one of the operators at this location, Sasha, was able to resolve it for me quickly and get it rebooked and sorted within 10 minutes. Thanks again, Sasha!
Business response:
Hi Chris! We love it when our guests have such a great time that they don't want to leave. It's wonderful to hear that your pups enjoy their visits with us. Thank you for the shoutout to Sasha, it's our commitment always to try to be as accommodating and helpful to our customers as possible. We are happy knowing she could help out. We hope to see you again very soon!
My first review I gave Wags a 2 star review in regards to my reservation and Wags canceling my reservation after I had been approved. The customer service rep at the beginning of this debacle didn't explain to me why the cancellation. I called again to see if anything changed. And the customer representative went out of her way to explain the situation and the mix up. I appreciated the explanation because the previous customer service reps just gave me the run around. I cannot remember this Customer reps name(all I remember ... read more
Business response:
Hi Jennifer! Thank you for the updated review. We are happy to hear that we were more informative the second time around, in explaining what happened. We strive for consistency in the customer service we provide, and appreciate the feedback. We hope to be able to serve you and your boys in the future!
Ahhh to be a rich persons dog. That is my chosen reincarnation for the next life. I had an important appointment in Sacramento so I took my dogs to all day play and man this place is great! I have two quarantine one year old dogs with bad separation anxiety and I dropped them off and they didn't even look back. Picked them up and they were super happy I could tell they had a great time. Wag is great. Hawaii here I come
Business response:
Hi Alex! Thank you for your review. We love that we could be your chosen destination for reincarnation into the next life! I am sure there would be a variety of pet massages, sunset socials, and an abundance of ice cream sundae's on the daily iterinary. We are happy to hear that your dogs had a enjoyable stay with us. Our guests experience mean everything to us! See you next time.
Cal's 4th visit (2nd at Wag Sacramento). Cal (breed: border collie/australian cattle dog) loves the memory foam mattresses in the deluxe suites - lol. I've tried him in the standard rooms and he definitely has a preference lol! Lots of all-day play activities with his tail-wagging friends so it's nice to have him a little tuckered out by the time we get him home. Thanks Wag Sacramento
Business response:
Hi Raejean! We loved having Cal with us - you are right he does love his memory foam mattress and all those treats that come with through the Petzi cam! Thank you for visiting us this past weekend too! He is such a sweet boy, thank you for trusting us to care for him while you are away. See you both next time.
Frequently asked questions about Wag Hotels - West Sacramento
How is Wag Hotels - West Sacramento rated?
Wag Hotels - West Sacramento has a 4.9 star rating with 866 reviews.
When is Wag Hotels - West Sacramento open?
Wag Hotels - West Sacramento is open now. It will close tomorrow at 12:00 a.m.