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Zodiac MX8 Elite Suction Cleaner
About this business
Very poor. It runs for a minute and stops. Very dissatisfied.
Business response:
Hi Dotty, Thanks for your feedback. We're sorry about the poor performance of your Zodiac MX8 Elite Suction Cleaner. Here are some troubleshooting tips you can try: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to the section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks. 4. Backwash filter and empty pump basket. 5. Check for debris jammed in the engine. Refer to th... read more
So far it doesn’t work. It definitely doesn’t crawl up the walls like I was told. I’m currently not impressed. I’m having the pool company out to look at it to see if we installed it incorrectly, so we will see how I feel after I pay someone to look at it.
Business response:
Hi Misty, Thanks for the feedback on your Zodiac MX8 Elite Suction Cleaner. We'd like to help you with the wall climbing issue. First, verify proper flow by counting the wheel rotations of the cleaner tracks. Next, ensure the hose float is positioned approximately 9" from the cleaner. For more detailed instructions, refer to the product manual, found here: https://www.zodiacpoolsystems.com:443/en/products/suction/mx8-elite. We always recommend professional installation of pool products and equipment, since an experien... read more
connection to pool filter is not snug doesnt want to seat proper pushing it in takes way to much force and still has a issue also elbow when used just comes apart its useless cleaning does work well so far
Business response:
Hi Frederick, We're sorry you're experiencing issues with your Zodiac MX8 Elite Suction Cleaner. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Zodiac Team
Vacuum coverage does not appear to be as good as my old Hayward
Business response:
Hi Charles, Thanks for your feedback. We're sorry to hear about the poor performance of your Zodiac MX8 Elite Suction Cleaner. There are some troubleshooting tips available in the FAQ section of the product page here: https://www.zodiacpoolsystems.com/en/products/suction/mx8-elite. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. A product specialist will be in touch. All the best, Your Zodiac Team
This is our third Zodiac and It’s working better than our last one!!! We recommended it to a friend visiting from abroad and he bought one and took it on his flight!
Business response:
Thanks for choosing the Zodiac MX8 Elite Suction Cleaner, Adriana! Your trust and satisfaction are our top priorities. We notice that your rating doesn't match your kind words; please let us know if there's anything we can do to improve your experience. All the best, Your Zodiac Team
It enabled me to fire my pool company.
Business response:
Thanks for choosing the Zodiac MX8 Elite Suction Cleaner, Glen! Our apologies to your pool company. Happy swimming, Your Zodiac Team
So far I’d give it 4.5/5 for its cleaning ability. After using it for a month, the scrubbing fins have already warped and remain curved. It could easily go to 5/5 if the part stand the test of time 👍
Business response:
Thanks for choosing the Zodiac MX8 Elite Suction Cleaner, Patrick! Your trust and satisfaction are our top priorities. We'd like to allay any worries about the scrubbers. They are fine, despite appearances. They're designed to lay over like that. The brush part should last about a year or more, depending on the surface of your pool. All the best, Your Zodiac Team
This pool cleaner does not clean our pool. It barely moves and does not seem too pick up any dirt that is just sitting at the bottom of the pool.
Business response:
Hi Corina, Thanks for your feedback. We're sorry to hear about the poor performance of your Zodiac MX8 Elite Suction Cleaner! We have some suggestions to check: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks. 4. Backwash filter and empty pump basket. 5. Check for debris jammed in engine. Refer to section, "Rem... read more
Struggling with long leaves from my palm tree, long twigs get jammed inside and the Zodiac just stops working. Is there no attachment that can prevent it sucking up the large debris? Never had this issue with the simple cheep cleaners.
Business response:
Hi Robert, Thanks for your feedback! Sorry to hear the MX8 is getting jammed with the large debris in your pool. We recommend removing the yellow inlet adapter at the bottom of the cleaner. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 Swim on! Zodiac, a Fluidra Company Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Zodiac MX8 Elite Suction Cleaner
How is Zodiac MX8 Elite Suction Cleaner rated?
Zodiac MX8 Elite Suction Cleaner has a 4.7 star rating with 3,317 reviews.
When is Zodiac MX8 Elite Suction Cleaner open?
Zodiac MX8 Elite Suction Cleaner is open now. It will close at 6:00 p.m.