This profile has been claimed by the business owner or representative.
Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have ordered on Zoro before because they provided great service, great products and at a great price. So last week I ordered shipping supplies --- corrugated shipping boxes. Today, 3 packages arrived. The 1st one was bubble-wrapped. The other 2 were packaged in oversized boxes that were taped poorly. The 2nd box looks like it was rolled down the block as it was coming apart, and the item inside was damaged. The 3rd box also had damaged product. I feel like I threw my money away. Very disappointed. Having a well-functioning... read more
Business response:
Dear *******, Thank you for bringing this to our attention. We never want you to experience issues with the products you receive from Zoro. We'd like to learn more so we can resolve the issue as soon as possible. To get in touch, please give our team a call at **************. Best, Zoro Team
Did not get the product I ordered. Will not order from them again, Dear *****, Thank you for taking the time to share your feedback. We're sorry to hear that you're experiencing an issue with your order and would like to help. We'll need some more info to resolve the issue. When you're able, please give our **************** team a call at **************. Regards, Zoro Team
Did not get the product I ordered. Will not order from them again,
Business response:
Dear *****, Thank you for taking the time to share your feedback. We're sorry to hear that you're experiencing an issue with your order and would like to help. We'll need some more info to resolve the issue. When you're able, please give our **************** team a call at **************. Regards, Zoro Team
Item had the wrong picture. Product was extremely overpriced. Cancelled but product sent anyway. When I set up a return they wouldn't refund shipping - even though I ordered the wrong product because of their error and they didn't process the timely cancellation. Finally, they told me to keep the product. Clearly this confirms that it was worth less than shipping even though they charged a high price for this item.
Business response:
Dear *******, Thank you for taking the time to share your feedback. We're sorry to hear that you're experiencing an issue with your order and would like to help. We'll need some more info to resolve the issue. When you're able, please give our **************** team a call at **************. Regards, Zoro Team
Received ladder from ***** on doorstep. Found it when I checked my front porch.. No notice to me.Has scrtaches and what looks like charcoal or rubber scrapes too. Not in a box. Filthy. Looks like a 5 year old used ladder. very disappointed.
Business response:
Dear *****, Thank you for bringing this to our attention. We never want you to experience issues with the products you receive from Zoro. We'd like to learn more so we can resolve the issue as soon as possible. To get in touch, please give our team a call at **************. Best, Zoro Team
I am absolutely not satisfied with the **************** from ********************** Tools because I purchased two mufflers and I got damaged package with the damaged mufflers so I immediately contacted with the ****************. When I contacted with the **************** and asked for the refund and also for the return label so I could to return back to the seller they answered that I will charged with the shipping cost doesn't matter that it was not my fault.
Business response:
Dear Dushko, Thank you for your time and your feedback. We pride ourselves on providing great customer service, and we'd like to make things right for you. We would like to get some more details about your experience. If you're able, please call our team at **************. Warmly, Zoro Team
I received a product that was smaller than described and illustrated on the web site. What I received was available, for less, on other web sites. I went with Zoro because they had the size I wanted, per the illustration. It turns out the illustration was outdated and didnt accurately show the product I received. The dozen or so other web sites that also carried this smaller product described and showed the product accurately. So I went with Zoro. My mistake. I wont buy there again.
Business response:
Dear ****, Thank you for taking the time to share your feedback. We always want you to be satisfied with the products and information on our site. We'd like to learn more about your order so we can fix the issue as quickly as possible. When you have time, please call our **************** team at **************. Regards, Zoro Team
Product which i had ordered was not the item shipped. It was a knock off by an unknown producer.The invoice from zoro reflected the correct item. Shame shame shame
Business response:
Dear *****, Thank you for taking the time to share your feedback. We're sorry to hear that you're experiencing an issue with your order and would like to help. We'll need some more info to resolve the issue. When you're able, please give our **************** team a call at **************. Regards, Zoro Team
If you have to get a refund be prepared to wait at least a month or more. But Ive still havent gotten mine.
Business response:
Dear ****, Thank you for your feedback. We understand that you're experiencing a delay with your refund. We'd like to learn more about your situation so we can help resolve the issue. Please give our customer service team a call at **************. Best, Zoro Team
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.3 star rating with 1,068 reviews.
When is Zoro open?
Zoro is closed now. It will open tomorrow at 9:00 a.m.