Zoro

Thomas B. 

on SiteJabber

5 years ago

Stay away from Zoro I bought an aluminum screen door guard that I ended not being able to use. I contacted Zoro Customer Service and was told they couldn't process the return because it was carried out by one of their "re-sellers." I would have to deal with the reseller. I haven't contacted them yet but this is heading towards being way to much trouble. I could have ordered this thru a big box store & the return could have been done immediately without nonsense. Never again. 

Robert M. 

on SiteJabber

5 years ago

1/4" socket set On their website showed a set of socket in a grey case 1/4" for 9.99 so I ordered thinking what I saw was a set instead they shipped me one deep 1/4" drive socket misleading advertisement I complained and later saw it posted not actual product! I'm telling anyone the buys something from Zoro be careful to read it close thus guy will not be buying from them again 

margaret H. 

on SiteJabber

5 years ago

Cancel order late I work with elderly and so I keep a supply of Purell on hand. Seeing that there would be a shortage, I ordered from Zoro expecting several months delay. Zoro, instead of holding my order until supplies came available they simply cancelled my order--a week and a half after I had ordered it. I lost critical time in making an advanced order for needed supplies. Zoro sucks. 

Ilana L. 

on SiteJabber

5 years ago

Terrible Website - DO NOT BUY FROM THEM Do yourself a favor and don't start with this company. They DO NOT REPLY to emails! Sat on the phone and was told my order would be credited, but that didn't happen! Nothing but problems and headaches! RUN! 

Julia W. 

on SiteJabber

5 years ago

Greena - Zoro Customer Service. She will give you the contact info for a third party. *******676 UNETHICAL. HOLE IN THE FLOOR STORE... This junk company doesn't sell anything. They sell stuff for THIRD PARTY sellers and then upcharge. Anticipate long shipping delays, unknown shipping issues, "We don't have a name for you to contact.", "It's not our fault. This is the fault of the third party seller.", "We don't have any phone number and they wouldn't take your call anyway if you don't have a contract with them... Yes, we hav... read more

B R. 

on SiteJabber

5 years ago

Shop elsewhere say time n money Ordered a few things, on the delivery date they cancelled my order, no explanation. Said they didn't charge my card an they clearly did. Call them they can't even find my order number. Pathetic service! 

GH A. 

on SiteJabber

5 years ago

Worse experience from online purchase Purchased 2 box of 24 pocket size hand sanitize wipes, got my confirmation number, received confirmation email indicating my product will ship soon. 3 days later I received an email indicating order was canceled due to pandemic product and it was no longer available, all I can think is they knew demand has gone up and even when my order was already confirmed but they canceled it to sell the same with much higher prices, good example of price gouge. I will continue provide a review that i... read more

Paul D. 

on SiteJabber

5 years ago

Bad shipping, worse customer service. Like receiving poorly shipped items that arrive broke n? Love spending hours trying to return items and actually getting to talk with someone in customer service? Then this company is for you! If you are busy like me, you don't have time to mess with stupidity like this. The item I received (unknowningly purchased from Zoro via the Walmart website) was damaged in shipping. While this does happen, it has been a headache to get this item replaced. Phone calls are left on hold and emails ta... read more

jack S. 

on SiteJabber

5 years ago

They did not have product and did not issue a refund. This is a third party scam site. They did not have product, Did not return customer service emails. Did not give updates, No refund..