Zoro

France N 

on BBB

2 weeks ago

The lens was thrown in a box with no packing, no cardboard no packaging material for support. Delivered shattered. Will return. Packaging would have prevented this 

Trung N 

on BBB

2 weeks ago

I am not happy with customer service on my account. They are harassing me. 

randall d 

on BBB

3 weeks ago

the item took a very long time to be delivered 

Lynn R 

on BBB

a month ago

I was charged for an order that I did not place. I had never even heard of this company. I reported it to them and they didnt do anything. Im just out over $250! 

Shawn B 

on BBB

a month ago

I am extremely disappointed in how my order and customer service case (can provide case number upon request) was handled by **************************. I placed order (can provide order number upon request) on 13 Jan 2026 for what is clearly labeled "Eero PRO 7, 3 PK". On 16 Jan 2026 I received the shipment and the printed receipt inside clearly says "Eero PRO 7, 3 PK" but what was in the box was a 1-pack of the incorrect model (not the Pro version). I called Zoro customer service on 16 Jan 2026 and I sent them photos of the... read more

Wayne M 

on BBB

a month ago

I ordered 4 pairs of reading sunglasses. The Zoro website indicated they were all in stock. They were not in stock and I had to wait almost a week for delivery. I could have ordered the same reading sunglasses from ****** and gotten them overnight. I spoke with the Zoro customer service agent, they were unapologetic but advised that the vendor was out of stock for these reader sunglasses and they were going through other vendor to fulfill the order and that they would be shipped the day i spoke to her. It is pure greed and d... read more

Alex Z 

on BBB

2 months ago

Hard to use website, almost no intuitive suggestions and bunch of irrelevant stuff 

Brian D W 

on BBB

2 months ago

As a business owner / reseller I have ordered from ZORO at least 20 times over the years. I needed degreaser ASAP so I called and made sure that their online claim was valid that read ORDERS PLACED TODAY BEFORE 4PM CST WILL SHIP TODAY. They assured me that this order would ship today. I placed the order and got 2 emails saying that they had received the order and were processing it. The following day I called and they said that the order STILL had NOT been processed. I called the following day and then received an e-mail say... read more

TROY V 

on BBB

2 months ago

No complaints with ZORO. They had what I needed at a reasonable price. However, ZORO needs to Change shipping companies. It supposedly arrived at the ***** facility, only 20 miles from my location 2 days after I made my purchase. It then sat at the ***** facility for 11 days, before it was finally delivered to me! As this purchase was for a blower motor for someone's heat source, I chose ZORO because of the expected "fast" delivery. Because of ZORO'S choice in carriers, my co-worker was without heat for almost 2 weeks.