This profile has been claimed by the business owner or representative.
Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased an electric scooter from Zoro yesterday, and the condition of what I received was completely unacceptable. As soon as I opened the box, it was clear the scooter was used or a returned itemit was dusty, dirty, scratched everywhere, and had fingerprints on the accelerator, brakes, and handlebars. The tires were dirty, the battery was already at 100%, and the manufacturing date showed 2024, which confirms it had been opened and used before. Even worse, the scooter does not work at all. Someone clearly used it, damag... read more
Business response:
Dear *******, Thank you for taking the time to share your feedback. We're sorry to hear about the issues with your order and would like to make it right. When you have time, please call our **************** team at **************. We'll do everything we can to correct the issue and get you back to work. Best, Zoro Team
Zoro did not send the part as shown on the web site, and the part does not work for my application.
Business response:
Thank you for bringing this matter to our attention. Please call our **************** team at ************ for further assistance.
You can't find your recent orders or they show something you did not order. Can't sign in because you use a long password your email and they're supposed to send you a code That Never Comes. Doing this order sucked
Business response:
Thank you for bringing this matter to our attention. Were sorry to hear youve experienced difficulty accessing your account and viewing your recent orders.Please contact our **************** team at ************** and a representative will be happy to further assist.
They are selling our products and shipping wrong product to the customer. ********************** is having them call us with questions instead of handling the issues they have caused. ******* does not approve of them selling our products as we have distributors across the **.
Business response:
Thank you for bringing this to our attention. Please contact our **************** team at ************** for further assistance.
My order was shipped to the wrong address. Reported problem and two days later I still do not know when or if I will ever receive my order. Zoro is wasting my time and delaying my projest. Never buy anything from Zoro.
Business response:
Thank you for Contacting us. We appreciate your feedback regarding your order status and delivery difficulties. Please reach out to our **************** agents and we will assist you further.
I had canceled my order 5 minutes after placing the order online when I saw that the part I was ordering had a different part number that I have searched for (although the image was the same). I was assured the order was canceled but I didn't receive a cancelation confirmation. The part got shipped and received and I got charged for something I do no need. Needless to say I will spend a couple afternoons to make my voice heard. Not manually though... :-)
Business response:
Hello, Thank you for reaching out to let us know about your order cancelation struggles. If you would like to contact our **************** Agents, we will gladly assist you in getting a refund.
Ordered 5 items, got 4 in advance, out of the 4 one was broken.Made me waste time and time is money.
Business response:
Hello, Thank you for reaching out regarding your recent order. We would love to assist you in getting your full order unbroken. Please reach out to our friendly **************** Agents.
I was charged extra on my ****** after my order had already gone through. This is called fraud!
Business response:
Hello, Thank you for letting us know about your ****** issue. If you would like help getting in contact with ****** please reach out to our friendly customer service agents and we will help you. Thank you again.
Not sure if Zoro or the supplier is the problem but someone definitely did a bait and switch! I am very disappointed. I ordered a specific paper towel and its correct on the Zoro website but the item I received is not correct! Im expecting a refund and returning the box of paper towels. I gave you two stars for a speedy delivery.
Business response:
Dear *****, Thank you for bringing this to our attention. We never want you to experience issues with the products you receive from Zoro. We'd like to learn more so we can resolve the issue as soon as possible. To get in touch, please give our team a call at **************. Best, Zoro Team
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.3 star rating with 1,069 reviews.
When is Zoro open?
Zoro is closed now. It will open at 9:00 a.m.