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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Item arrived totally destroyed. Zoro wants to blame anybody except themselves. Dragging their feet getting this trash removed from my property and getting me refunded. Total scam. Terrible company. Never order from them and save yourself a ton of hassle.
Business response:
Hello, Thank you for your feedback. I did review all the notes on your account. If there is anything else we can assist you with, please let us know.Thank you
Poor quality in product, poor packaging for shipping. will not use Zoro going forward as a possible vendor to use.
Business response:
Dear ******, Thanks for your feedback. We're sorry to hear that your experience fell short of expectations. We'd like to discuss your experience so we can better handle this issue in the future. When you're able, please give our team a call at **************. Thanks, Zoro Team
Shipped the wrong items, which were delivered damaged due to inadequate packaging. Required me to provide photos to prove their mistakes.
Business response:
Hello, Thank you for taking the time to provide us this feedback. Please give our **************** agents a call and we will gladly help get you the correct and undamaged item you are needing.
Received wrong product. I was sent the default product from the website, not the option that I selected. I wanted Radians Cheaters Safety Glasses, Smoke, diopter 2.0 The website defaults to Radians Cheaters I/O, diopter 1.5. I clicked and checked 3 times on the Smoke, diopter 2.0 yet I received the default I/O, diopter 1.5. The final order page thanked me for my order but did not tell me what I ordered. I assumed the option I selected would be the product I would receive.
Business response:
Thank you for reaching out. If you would you like, please feel free to contacting our Customer Associate Agents and we will gladly assist you in getting the right part. We really appreicate you giving us this feedback.Again, thank you for reaching out
short product in the order by 250 pieces 10 packs of 25 = 250
Business response:
Hello,Thank you for reaching out to make us aware of the dissatisfaction of your order. Please reach out to our Friendly customer service team and we will gladly assist you in getting you the correct quantity of your order. Thank you again for providing this feedback.
Received damaged , used and poorly packaged products. customer service experience was satisfactory.. issue resolved .
Business response:
Thank you so much for reaching out to us. I am so happy to hear that your issue was resolved and our customer service agents were able to assist you. Thank you for the feedback and we will work with our shipping partners and provide your feedback as well. Thank you again.
ordered a grill part took too long to get the part, cancelled the order, then they sent the part which is the wrong one
Business response:
Thank You ******, We appreicate you providing this information to us and opportunity to look into it for you. I will be providing a full refund for you and there is no need to send back the item. You will see this refund back to your original form of payment in 7-10 business days. Thank you again for your feedback
My items were not shipped inside a shipping box and they arrived mangled and barely usable. Maybe they should use the very same boxes and shipping supplies they sell to ship their own items with care?? Thought.
Business response:
Dear *****, Thank you for taking the time to share your feedback. We're sorry to hear that you're experiencing an issue with your order and would like to help. We'll need some more info to resolve the issue. When you're able, please give our **************** team a call at **************. Regards, Zoro Team
I have ordered on Zoro before because they provided great service, great products and at a great price. So last week I ordered shipping supplies --- corrugated shipping boxes. Today, 3 packages arrived. The 1st one was bubble-wrapped. The other 2 were packaged in oversized boxes that were taped poorly. The 2nd box looks like it was rolled down the block as it was coming apart, and the item inside was damaged. The 3rd box also had damaged product. I feel like I threw my money away. Very disappointed. Having a well-functioning... read more
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.3 star rating with 1,069 reviews.
When is Zoro open?
Zoro is closed now. It will open at 9:00 a.m.