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1st Lake Properties
- Metairie, LA
About this business
Location details
4971 W Napoleon Ave, Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been waiting four days for a response to a maintenance request. Loss of power qualifies as an emergency and because access to my power meter is wide open I lose power several times a week because vandals keep flipping the breaker. I wonder who do I call when my disabled mother-in-law falls and gets hurts because the power is turned off without warning.
Business response:
Hi Adam, we are glad to hear that you have been in touch with someone from your leasing office. If there is anything else that you may need, please do not hesitate to contact us directly. Thank you for being our resident.
Apartment is not worth $900 plus. Old fashioned and refrigerator small. Mold in bathroom that grows.
Business response:
Jeff, we are sorry to see this review however we were unable to locate your name in our system. Please contact your leasing office with your concerns so that we can better assist you.
Not satisfied with the living conditions I’ve endured for the last few months. Apartment complex does not follow up properly with request and they half ass do the job if they even do the work order.
Business response:
Hi Rachel Coleman, thank you for sharing your feedback. We are sorry your experience does not match what we hope for our resident experience. As you know, our communities are still being repaired after the devastation from Hurricane Ida. Please know that your comments have been discussed at length amongst our management team to prevent this from happening again. We will use your feedback for training and growth. Thank you again, 1st Lake Properties
Haven’t heard from anyone yet about my apartment being infested with roaches
Business response:
Thank you for providing your feedback and letting us know about this, Rhyshaneke. We do apologize for any inconvenience you have experienced. We have spoken with our property management team and they are scheduled to have your entire building inspected and treated. Thank you again for your understanding as we work towards a solution. 1st Lake Properties
Tenants UPSTAIRS. with dogs are constantly leaving feces in the front walkway of Building 19 101 and 19 102 area.Its really unfair and deeply disrespectful.We don't even have pets downstairs so its the upstairs people that you should have on file who have pets who are doing this.Can you please address this with them? Thank you
Business response:
Thank you for providing your feedback and letting us know about this, Annette. We do apologize for any inconvenience you have experienced. We would like to speak with you further to ensure the correct property is alerted to your concerns, please don't hesitate to contact us! Cheers, 1st Lake Properties
Yaileen (I believe that was her name) the property manager at Willowood was very difficult to work with. She took on a rude tone from the beginning of the conversation. We were facing a unique situation and instead of being helpful and kind in the processes, she was very short with me. I would recommend hiring someone more professional and willing to find solutions for customers' problems.
Business response:
Thank you for providing your feedback and letting us know about this, S. We do apologize for any inconvenience you have experienced. If you would like to speak with someone directly, please don't hesitate to contact us! Cheers, 1st Lake Properties
I actually lived it until my experience since hurricane Ida. I understand that repairs take time, but it has been several months. Roof has been repaired, but only sloped parts. Flat roof still leaks. Every time it rains, it actually rains in my kitchen! Unable to use kitchen. Oven soaked, not safe. Mold growing in cabinets and wall. Ceiling material removed, so electric usage increased. No end in sight! And no concessions in rent. Really?!!
Business response:
Rebecca, we are very sorry to hear about the damages to your apartment due to Hurricane Ida. After speaking with our management team, we are glad to hear that they have been in touch with you. If there is anything else that you may need, please do not hesitate to contact us.
On Dec 29 raised a complaint with the leasing office about the water leak from the roof no action has been taken to date. Visited the leasing office twice till today no proper response from the leasing office staff Requested a temporary fix to cover the roof leaking area with a cover or keep a vessel at the place but they don't even care to help and answer we don't have enough staff to do that when I offered help to do that but she replies I should not do that Its been 20 days She doesn't provide any update on when the repa... read more
Business response:
Vamshi, we are very sorry to see this review. Your property manager has contacted the roofers and we are working towards getting this completed soon. If there is anything else that you may need, please do not hesitate to contact your leasing office directly.
My husband and I were trying to qualify for a mortgage loan and two of the bureaus are not providing a score, I have purchased things with credit off and on for the past 5 years so I suspect that somehow they have mixed up with someone else. I keep asking myself most of the time, what kinds of documents licence and social security card would I send to expedite this process which make me worried most of the time. I also thought of recommending it by sending it as a request for a free report before I came across XAP Credit Sol... read more
Frequently asked questions about 1st Lake Properties
How is 1st Lake Properties rated?
1st Lake Properties has a 2.6 star rating with 1,045 reviews.
When is 1st Lake Properties open?
1st Lake Properties is closed now. It will open on Monday at 8:30 a.m.