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1st Lake Properties
- Metairie, LA
About this business
Location details
4971 W Napoleon Ave, Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My apartment been damaged since we moved, supposedly you pay a little bit more to be more comfortable and nicer but it has always been trouble for everything starting form the day we moved in we had to deep clean the apartment because it was a mess, they charge us for days that I wasn’t able to live there because the apartment wasn’t even ready yet and when we moved in wasn’t ready either. Always have leaks, the roof is is terrible conditions, there’s mold, and the only thing they do is “temp repairs” they can never fix it. ... read more
Business response:
Krystel, we apologize for the delayed response. We were unable to locate your name in the system but would like to learn more about your situation. Please feel free to email us with more information at reviews@1st-lake.com so that we can look into this situation further.
I have not been able to get any information about whether I have damage and/or power at my apartment for two weeks since Ida. Today is Friday 9/10 and the latest update from 1st Lake is from 9/7. My decision on when to return from the evacuation depends on if there’s power and damage.
Business response:
Jeff, we are very sorry for the delayed response. Due to the devastation caused by Hurricane Ida and the area-wide power outages, our rental offices were without electricity, phone, and internet services and were closed from Aug. 30th to Sept. 13th. During this time, our dedicated team members worked tirelessly to assess damage at each one of our communities. As of Monday, September 13th, our rental offices are now open and our team members have begun the process of contacting residents. Our teams are making every effort to... read more
I understand that Hurricane Ida has disrupted things. I have considerable damage from the storm. My master bathroom ceiling collapsed. I have heard NOTHING from the office and have left multiple messages and emailed as well. I simply need to know if my apartment is habitable. I don't think that is too much to ask. Hurricane Ida occurred August 29 and it is now September 10. The lack of communication is unacceptable in every way. I would like to be called, texted, emailed..... SOMETHING! I'm not sure if power will be turned b... read more
Business response:
Due to the devastation caused by Hurricane Ida and the area-wide power outages, our rental offices were without electricity, phone, and internet services and were closed from Aug. 30th to Sept. 13th. During this time, our dedicated team members worked tirelessly to assess damage at each one of our communities. As of Monday, September 13th, our rental offices are now open and our team members have begun the process of contacting residents. Our teams are making every effort to ensure that each apartment home is restored in an... read more
Rather than being entirely focused on collecting rent how about sharing some information on the status of the properties?
Business response:
Hi Shawn, sorry for the delayed response. Due to the devastation caused by Hurricane Ida and the area-wide power outages, our rental offices were without electricity, phone, and internet services and were closed from Aug. 30th to Sept. 13th. During this time, our dedicated team members worked tirelessly to assess damage at each one of our communities. As of Monday, September 13th, our rental offices are now open and our team members have begun the process of contacting residents. Our teams are making every effort to ensure t... read more
I am Sooo Done with this place!!! Im paying rent for roaches in which all they do is put Sticky pads down as an exterminator, and I have to buy my own roach repellent. Im paying for a Gated Community thats Not even Gated,, Im living in an apartment thats down stairs and the tenant up above me Walks ALL NIGHT Pacing the Floor I can Hear the Celing Cracking Up Above My Bed this is EVERY NIGHT I have NEVER Gotten in Sleep Since she Moved Here and I have to get up and go to work every morning its 1:53am and she has woke me up ag... read more
Business response:
We apologize for the delayed response, and we are very sorry to see this feedback. However, we were unable to locate your name in the system. Please feel free to contact your leasing office directly so that we can better assist you.
I’ve stayed at Springbrook for about 3 years. The first 2 years were peaceful, pool opened regularly, professional staff, nobody hanging out. Now they must have new staff and they must let anybody move in. People are in the parking lot barbecuing, loud music, pool is never clean/open, staff is very ghetto/ unprofessional, the maintenance men never fix anything. My air conditioner went out about a year ago and they never fixed it correctly and it went out again about a week ago and sill nobody has fixed it. I reported my air ... read more
Business response:
Ty, we apologize for our delayed response and we are sorry to see this feedback. However, we were unable to locate your name in our system. Please don't hesitate to contact us directly for assistance. 1st Lake Properties
my son is in apt 326. last we spoke he was getting into the closet for cover. we have no way to call or email him. could you please check if he is alright. his apt # is 326. please call me or text me at 225-936-1056 and tell him to contact me when has availability by phone. i know all lines are down now but just a text to know he is alright would be appreciated. God bless you all. you are and have been in our prayers during this entire ordeal. bob mcfarland
Business response:
Hi Bob, we are very sorry that we are just now seeing this message. Please let us know if we can be of any assistance to you.
I am a current resident living in an apartment that is 80 degrees at night. I have went to maintenance several times. Everyone tells me to run the fans, keep the shades closed, and the temperature will go down. Still no relief. Awful for paying residents
Business response:
Terre, we are sorry for the delayed response. We understand the frustration this may cause. Please contact your leasing office directly so that they can address your concerns. Thank you for being our resident.
The worst appartment eveeeerrrrrrrr.
Business response:
Dee, we are sorry to see this feedback. However, we can't locate your name in our system. Please don't hesitate to contact us directly for assistance! 1st Lake Properties
Frequently asked questions about 1st Lake Properties
How is 1st Lake Properties rated?
1st Lake Properties has a 2.6 star rating with 1,045 reviews.
When is 1st Lake Properties open?
1st Lake Properties is open now. It will close at 5:00 p.m.