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4971 W Napoleon Ave, Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was so excited when Mike came to pick up the trash that a resident has been constantly throwing over the fence. It was so pretty again.. Then to have to watch him (resident) again throwing garbage over the fence, and just that quickly a racoon came and torn the bags. up. We all know the office staff, and maintenance are constantly doing all they can to give us a clean property, wish those residents would do their part.
Business response:
Thank you Sabel for sharing your feedback. Our team truly appreciates you acknowledging their efforts. If there is anything that you need from us, please do not hesitate to contact us. As always, thank you for being our resident.
MOVED INTO A ROACH INFESTED UNIT !
Business response:
Allen, we are very sorry to hear about this experience but were glad to hear that our team has been in touch and your concerns have been addressed. If there is anything else that you may need beyond what you have spoken about with our management team, please do not hesitate to contact us directly.
I have been personally harassed by the book keeper of the SUGAR MILL WEST property. She has made many attempts of having me put out of my apartment and even lied in a court hearing. I have had multiple maintenance forms filled out for my window leak, flooring that has been lifting, and my handle for toiletry which has ALL been ignored. I am very displeased and feel like there is a personal vendetta against me. I don't know if it is because I am young, but I most definitely realized how whenever I call the office no one picks... read more
Business response:
Chy, we are very sorry to see this review but are happy to hear that our management team has been in touch with you. Thank you for this feedback.
This property (boardwalk apartments) has really gone down since I moved in 7 years ago! There is constant property manager changes, constant turnover of maintenance techs, the security gates are always broken (which we are paying for so-called security) and the type of people management is letting in is deplorable. They are renting to low class people who can barely afford groceries, much less this high rent and they wonder why the place is going to shambles and the professional people are moving out. If I wanted to li... read more
Business response:
Hi there, we are very sorry to see this feedback and are interested in learning more. Please email us at reviews@1st-lake.com so that we can better assist you.
I moved in February 2021. At that time I only had a set of keys to the front door. I was told once I saw this key didn’t work for all doors it would be fixed. 6 months later I’m still waiting on a key to my outside closet. I have put in a work order online, email many time, called a number of times and spoke face to face with Austin the manager at my office nothing still haven’t been done.
Business response:
We are very sorry for the delayed response Keri. Please contact your leasing office if you have any additional concerns that have not been addressed.
You need to tell the fuses that are in apartments to only blow out Monday thru Friday from 9 to 5 pm and explain how living in a unit without a/c is in the hottest part of summer is acceptable with repairs happening the next day!
Business response:
We are sorry to see this feedback. However, we can't locate your name in our system. Please don't hesitate to contact us directly for assistance or email us at reviews@1st-lake.com so that we can better assist you. 1st Lake Properties
Please contact the Attorney General's office at 18003514889 or file complaint online at http://www.agjefflandry.com/Form/Consumer/Dispute
I just moved into Apt 117 at Premises II. I was moved into an uninhabitable apt. The apt flooded on the first day, the dishwasher and stove have not been in working condition since the first day, there were hanging, unattached lighting fixtures, and I currently do not have AC. Maintenance has come 3 times but has only fixed the light fixture. He said he doesnt know how to fix the dishwasher and someone else needs to come out. He ripped up my carpet trying to repair some exposed nails and said a contractor would have to rep... read more
Business response:
Jessica, thank you for sharing your feedback. We do apologize that your time with us has not matched what we hope for our resident experience. Our management team has worked hard to ensure that each of your concerns have been addressed in a timely matter. Please know that we are here to help. If there is anything else that you may need from us, please do not hesitate to contact us directly.
The ambiance when I first arrived looks beautiful but the maintenance of the apartment is awful. Lots of cockroaches, bugs and ticks on carpet, aircon leak, very old and stained countertops and sink. Very much disappointed. I know the apartment is old but if they maintained it and inspect and changed the carpet or wood or countertops, etc when it’s already needed then it would be more livable. I’m only here for 1 month and so much trouble already. I commend though one staff in the office who did his best to assist us but eve... read more
Business response:
We appreciate your feedback, Joyce. We do apologize for any inconvenience you have experienced. Our Team takes pride in our community however we are currently facing staffing challenges just like many other businesses. If you come across anything that needs immediate attention, please contact our leasing office directly so we can address the matter promptly. If there is anything else you may need, please do not hesitate to contact us. Thank you for being our resident and for your cooperation as we all navigate the challenges... read more
1st Lake Properties has a 2.6 star rating with 1,044 reviews.
1st Lake Properties is closed now. It will open tomorrow at 8:30 a.m.