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1st Lake Properties
- Metairie, LA
About this business
Location details
4971 W Napoleon Ave, Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a teacher of 35 years and moved here from Texas 2 years ago and rented my first apartment ever at Pelican Bay. I was very excited and extremely generous and friendly with the management. As I left in July of 2021, I made sure the apartment was at its best excluding the carpet area due to my pets. I even wrote a detailed list of all the things the apartment had wrong with it so the next tenants would have a better experience. Not only did we have a mushroom patch growing in my apartment(mold), the washer and dryer was n... read more
Business response:
Thank you for providing your feedback and letting us know about this, Jane. We do apologize for any inconvenience you have experienced. We are interested in learning more about your interactions with our management team, please email us directly at reviews@1st-lake.com.
I have been living nearly a year. Since then i have spent multiple months waiting on appliances to be fixed as this part or this technician needs to come in ect. All thats understandable. BUT. Not shortly after the fix the washer starts leaking. Bybthe time mutiple other problems caused me to put in a work order for all of it. The maintenance man threatened my Fiance saying that there gunna have to charge us for the washer machine. At the time in question she was washing my daughter stuffed animals. So he takes that ... read more
Business response:
Hi, Darren. Our team is sorry to see this feedback. If there is anything more you need beyond what you’ve spoken about with our management team, please let us know. We are here to help.
Why does your website advertise apartments as available now, when they aren’t available for months? Available now, does not mean in two months! Why is it necessary for agents to ask for information before revealing whether there are any apartments available, you end up answering all the questions just to find out there aren’t any apartments available even though your website stating AVAILABLE NOW! Your website has blatant lies posted!
Business response:
Malika, we are very sorry to see this review. Our website is updated based on availability and should be accurate. We would like to learn which community you are referring to so that we can check to see if there is an issue on the backend of our website. Please email us at reviews@1st-lake.com
Customer service needs to be better. Staff should be trained on how to communicate with residents about things that’s going on in the building.
Business response:
We are very sorry to see this feedback and would like to learn more about your experience. Please email us at Reviews@1st-lake.com with more information.
I am resident of Bella Ridge since 2015. Over the years, we had different property managers, but I have never had anyone speak to me in such a disrespectful tone than today, and her name was Charity. She didn’t listen to what I was saying and talking over me when I was charged a late fee on my rent even though it is set up for automatic payment. This is fraud. I tried to explain that I already sent proof over from the resident portal that I paid on time, but she kept cutting me off and talking over me. So I told her tha... read more
Business response:
Hi Aqua, thank you for sharing your feedback. We are sorry your experience didn’t match what we hope for our resident experience. We will use your feedback for training and growth. Thank you again.
DO NOT MOVE TO WILLOWOOD APARTMENTS! RENOVATED KITCHEN NOT ACTUALLY RENOVATED. JUST NEW COUNTERTOPS AND CABINETS OVER FILTH. GROSS APPLIANCES, IN TODAY’S WORLD OF COVID THE APARTMENT WASN’T EVEN CLEANED PRIOR TO MOVE IN! I HAVE PROOF PICTURES/ VIDEOS ON DAY OF MOVE IN. HAPPY TO SHARE , JUST ASK ! THEY’VE ALREADY GOTTWN MY MONEY , POSTING THIS REVIEW TO SAVE SOMEONE ELSE FROM WASTING THEIR MONEY AT WILLOWOOD. If could leave no stars I would. We were quoted one price and told the unit included renovated kitchen and countertops... read more
Business response:
Thank you for providing your feedback and letting us know about this, Larionne. We do apologize for any inconvenience you have experienced. We are glad to hear that our on-site team has been in touch with you and is working with you towards a resolution. If there is anything else that you may need from us, please do not hesitate to contact us directly.
I was already told i couldn't receive any type of credit on my rent due to so called waivers that implies the renters are to cover all malfunctions in the apartment EVEN WHEN THE RENTER IS NOT AT FAULT FOR THE PROBLEM!!! I'll never recommend LOCN to anybody for renting an apartment. I will be sure to get the word out about the lack of communication the office has with the renter while a problem is getting worked on in the apartment(while the renter is at work) and the delay in time after a initial complaint is made!
Business response:
Fred, thank you for sharing your feedback and for agreeing to work with our management team towards a resolution. We do apologize for any inconvenience you may have experienced but are happy to hear that our team has been in touch with you and all of your concerns have been addressed. Thank you for being our resident!
I would not recommend Bella Ridge North to anyone looking for a safe place to live. The office and management staff are rude and they do not care for one's safety nor one's general concerns. My car got vandalized/broken into overnight, and the office's response was “We are not here to make you feel safe”. After my incident, the cops have been called in for more car break in incidents, and we also found out that some of our neighbors had also experienced the same incident. In addition to having NO concern for the residents, B... read more
Business response:
Alyssa, we were very sorry to hear that you have fallen victim to a recent theft at Bella Ridge North. We assure you that the safety of our residents is our utmost concern. Our management teams have been cooperating with the local police and have welcomed them to review any camera footage that they might find useful to their ongoing investigation. We are continuing to review all of the facts that have been brought to us so that we can better assist the police. The increased crime rate has been a continuing issue all over the... read more
I will be a new resident in Palmetto Creek. I have contacted the leasing agent for several times. When I first filled out the application in person, I took all materials they required. Soon the agent Alien contacted me for more documentation which I have provided in person before. Now there is only a week before I move in. I contact Alien because I still don’t get my lease. She asked me for extra materials again! Nobody notified me that I didn’t finish submit my stuff before! This is not the end of story. Finally I got the ... read more
Business response:
Hi Quingxin. We are very sorry to hear about this experience. After reaching out to our on-site team, we were glad to learn that our team has been in touch with you and that they were able to assist you further. Please know, our rental office is here to help you if you need anything else. Thank you for being our resident.
Frequently asked questions about 1st Lake Properties
How is 1st Lake Properties rated?
1st Lake Properties has a 2.6 star rating with 1,033 reviews.
When is 1st Lake Properties open?
1st Lake Properties is closed now. It will open tomorrow at 8:30 a.m.