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1st Lake Properties

2.6
  • Metairie, LA

About this business

Location details

4971 W Napoleon Ave, Metairie, LA, 70001, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:00 p.m.
Tue8:30 a.m. to 5:00 p.m.
Wed8:30 a.m. to 5:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.61,043 reviews
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Eriqca B.'s profile image
Eriqca B. 
4 years ago

I just finished a 6 month lease at Crossroads apartments in a studio. I decided to move because the space turned out to be too small for me and I contacted maintenance several times because it took the dryer 3 times to dry my laundry loads and the issue was never fixed. Now that I’ve completed my lease, I’m being charged $500 for them to renew the carpet because they claim urine was detected. I live alone with no pets and I’m hardly ever home because I work so much. I certainly did not urinate on the carpet! I left the apart... read more

Business response:

Thank you for providing your feedback and letting us know about this, Eriqca. We do apologize for any inconvenience you have experienced. If you would like to speak with someone directly, please don't hesitate to contact us! 

ER's profile image
ER 
4 years ago

I have been living here for about 4 years now. when we first moved in the service was horrible the apartment was not even clean the room doors didn't lock, they still don't lock, the bathroom was molded, still is, we were suppose to have an alarm, still don't, and the carpet was a mess, the fireplace leaks and after 4 years ITS STILL THE SAME. we were promised so many upgrades in the beginning that we never got. The lady that moved us in is no longer there, and the new staff in the office now could careless, they don't even ... read more

Business response:

Er, we are sorry to see this feedback. However, we can't locate your name in our system. Please don't hesitate to contact us directly for assistance! 1st Lake Properties 

Ashley's profile image
Ashley 
4 years ago

Y’all are some scamming unprofessional bitches!!! Half the apartments are raggedy kiss my ass I’ll never recommend anyone move there 

Business response:

Ashley, we are sorry to see this feedback. However, we can't locate your name in our system. Please don't hesitate to contact us directly for assistance. 1st Lake Properties 

Sam A.'s profile image
Sam A. 
4 years ago

I’ve been at Citrus Creek for three years , the first 2 years were nice , now all you hear is noise and fights , tenets make noise at 3:00 am , people don’t care about there neighbors, loud talk at night starts at 11:00 pm , I’m thinking of moving out ,. 

Business response:

Thank you for providing your feedback and letting us know about this, Sam. We do apologize for any inconvenience you have experienced. If you would like to speak with someone directly, please don't hesitate to contact us. 

Alvin L R.'s profile image
Alvin L R. 
4 years ago

The now Property Manager at Lakes of Chateau Estates North...resolved a Washer machine problem that one of her staff member, who was not interested to hear of my problem...she over heard of the conversation and as I was leaving, she intervened. She kept her word, "that a she will put in the maintenance request and the maintenance man will response very soon". This Property Manager not others...kept her word. I've been here a living through many Property Managers and still having problems for over a year and half with ceilin... read more

Business response:

Thank you so much for sharing your experience, Alvin L. We are happy to hear that your concerns have been addressed. If there is anything else that you may need, please do not hesitate to contact us. 

Gerald W.'s profile image
Gerald W. 
4 years ago

One word, Prejudice! 

Business response:

Gerald, we are sorry to see this feedback. However, we can't locate your name in our system. Please don't hesitate to contact us directly for assistance! 1st Lake Properties 

Anonymous's profile image
Anonymous 
4 years ago

poorly managed. the public restroom is still locked, you cannot wash your hands when you are at the gym. The fitness room/gym spray cleaner for equipment ran out months ago and has not been replaced. Therefore, you cannot clean equipment. 

Business response:

Anonymous, we are sorry to see this feedback. However, we can't locate your name in our system. Please don't hesitate to contact us directly for assistance! 1st Lake Properties 

Cara g.'s profile image
Cara g. 
4 years ago

I have lived at this location since July of 2019. And although I have never caused a problem paid my rent and followed rules, the management and service has been very professional, it is upper management policies I have an issue with. I had an issue with my bathtub and shower and was without a bathtub for five days then the service people left a mess. I was credited 75 dollars, 10%, of my rent. Then a tree lands on my car during hurricane zeta and it takes 2 months for the legal firm to contact me even though I had the en... read more

Business response:

Thank you for providing your feedback and letting us know about this, Cara. We do apologize for any inconvenience you have experienced. If you would like to speak with someone directly, please don't hesitate to contact us.  

Ashley O.'s profile image
Ashley O. 
4 years ago

I’m being charged nearly $750 for a few broken tiles, literally maybe 3-4 total. This has been an ongoing issue since I moved in, as these tiles crack easily with normal wear and tear, such as literally WALKING on them. Maintenance has been aware of this for several months, the office, as well, as they have done walk in inspections multiple times per year. No other new tiles have been ordered despite maintenance saying they would be, and now I’m being charged nearly $750, the cost to replace flooring in 2 rooms practically. ... read more

Business response:

Hi Ashley. We have been notified our teams are working with you and addressing your concerns. Please let us know if you need anything further. 

Frequently asked questions about 1st Lake Properties

How is 1st Lake Properties rated?

1st Lake Properties has a 2.6 star rating with 1,043 reviews. 

When is 1st Lake Properties open?

1st Lake Properties is closed now. It will open on Monday at 8:30 a.m.