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1st Lake Properties
- Metairie, LA
About this business
Location details
4971 W Napoleon Ave, Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Maintenance has completely gone down at the Springbrook property. The lack of transparency and concern for paying residents is completely disappointing. I’ve been dealing with AC issues for a while only to be given window units (after my unit went out completely) that are pulling excessive amounts of energy. So much so, that my lights flash off and on. As a result, I cannot keep my lights on for any extended period of time. I was told last Friday that there was a leak in the unit that needs to be fixed. However, that still h... read more
Business response:
Thank you Tarah, for providing your feedback and letting us know about this. We are happy to hear that the issue has been resolved and we do apologize for any inconvenience you have experienced. If there is anything else that you may need, please don’t hesitate to reach out to us directly. -Spring Brook
I rented in Sawmill Creek, River Ridge, 23/204. I vacated the apartment on June 1st with the rent paid up to the end of the lease, July 13th 2020. The apartment in question was leased a few days after I departed. I was informed by the office the I was entitled to a refund, which I should receive by mid August. As of today I have not heard from your office. Please let me know when am I to receive the refund. Thank you
Business response:
Thank you for providing your feedback and letting us know about this, Terry. We do apologize for any inconvenience you have experienced. The on-site team at Sawmill Creek informed us that you are getting a refund. If you have any further questions, please don't hesitate to contact us!
i have recently moved from a one bedroom to a two bedroom in Walnut Creek (e 131) after a week or so i noticed i had some bites that i thought were mosquito bites. well i finally saw what was biting me, bed bugs. This is at the end of a list of missteps by the property not including being charged more than the agreed upon rent and the new apartment not being ready as a new apartment. When I informed the property the property manager of the problem, she informed me that this was my problem and that they would charge me 400.0... read more
Business response:
Thank you for providing your feedback and letting us know about this, John. We are happy to hear that our on-site team has been in touch with you to help rectify the situation. We do apologize for any inconvenience you have experienced. If you would like to speak with someone directly, please don't hesitate to contact us! Cheers, 1st Lake Properties
Our AC unit has been out broken for two weeks, I have out in countless maintenance request, it's above 90 degrees in here and it's not suitable for living, we are contacting the Jefferson Parish city health department and inspection tomorrow to check out the complex. I read the laws on landlord responsibilities in cases like these. We just want our AC fixed or our rent free if we have to continue to live like this. It's inhumane
Business response:
Thank you for providing your feedback and letting us know about this, Timothy. We do apologize for any inconvenience you have experienced. We are aware that on-site management has been working with you to address your issues. If you need any further information or would like to speak to someone please give us a call at (504) 888-9518.
It's been almost one week I have noticed to the office I have a problem in my air conditioner in my apartment and for the last few days the ac completely stopped work and I and my family we have to sleep all together in the living room.because is the only room.where have a fan on the ciling and we have to leave the balcony door open all.night because the temperature inside the house is above 93 farwnheit and my light bill come with $520 b cause the ac is missed up
Business response:
Thank you for providing your feedback and letting us know about this, Charlene. We do apologize for any inconvenience you have experienced. We are aware that on-site management has been working with you to address your issues. If you need any further information or would like to speak to someone please give us a call at (504) 888-9518.
Need new a/c units. 6th complaint with no difference. Have to leave on weekends because the aparrment is so hot. 95 dergees outside and unit wont go below 84 degrees. Horrible condition to live in
Business response:
Thank you for providing your feedback and letting us know about this, Jenetta. We do apologize for any inconvenience you have experienced but we’re happy to hear from our team that they have addressed all of your concerns. If you would like to speak with someone directly, please don't hesitate to contact us! Cheers, 1st Lake Properties
I currently reside in one of your properties and have not been treated with respect. I had a situation where the lock broke on my door. I called the emergency number and no one answered . It was a Sunday the office was closed so I had to call a locksmith. I reported to the office the next morning. I feel I should be reimbursed for my out of pocket fees. I have been given the run around about my money; saying it’s being reviewed. It’s been over three weeks. I don’t want to give a bad review on your properties, but giv... read more
Business response:
Thank you for providing your feedback and letting us know about this, Brittany. We do apologize for any inconvenience you have experienced however we have learned that you are working with our on-site team regarding your concern. The on-site team will be in touch as soon as the review process is completed. Thank you!
Lately, I’ve been pretty frustrated as my husband and I needs have been overlooked. In recent months, I’ve contacted management regarding inquiries and/or concerning our request , we’ve been ignored it seems. While Covid is understandable to an extent, we still make sure we or paying our monthly fees which you all anticipate each month. It’s frustrating to not have our needs met after CONSTANTLY being told it will be taken care of. I’d truly like to see some improvement on this matter, thanks!
Business response:
Thank you for providing your feedback and letting us know about this, Danita. We do apologize for any inconvenience you have experienced however we have learned that you are working with our on-site team regarding your concern. The on-site team will be in touch as soon as the review process is completed. Thank you!
My name is Useph Johnson was in apartment X177.. This place here is a RIP off!!! My first day in the apartment Nothing is working why in the Fuck would you rent out a apartment like this!!! I REALLY DON'T LIKE LEAKING WATER!!!!!! dishwasher is leaking water, the washer and dryer wasn't working and leaking a pool of water in the front room!!!! The air isn't working good at all!!!!! It should not be 79 or 80 in a fucking apartment that's too hot!!!!! Fuck sugar mill!!!!!!!!! Haven't been a whole week yet!!! Saturday July 25/20... read more
Business response:
Thank you for providing your feedback and letting us know about this, Useph/Kendra. We notified management to reach out and get further details regarding the AC problems you were experiencing yesterday. Please know that our emergency maintenance is available when our office is closed. They can be reached at 504-466-2533. We do apologize for any inconvenience you have experienced and are committed to a resolution. Please contact our rental office directly for further assistance.
Frequently asked questions about 1st Lake Properties
How is 1st Lake Properties rated?
1st Lake Properties has a 2.6 star rating with 1,049 reviews.
When is 1st Lake Properties open?
1st Lake Properties is closed now. It will open at 8:30 a.m.