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8x8
About this business
Poor call quality, missing key features, and terrible customer service!
Business response:
Hello Mike and thank you for your review. Please send us an email with your account information to social@8x8.com. We would like to discuss your review in further detail and address the problems you mentioned.
Worst company I have ever worked with. Do not use! Customer service is the worst.
CALLED TO CANCEL SERVICE AND PERSON ON CSR DID NOT LIKE WHAT I HAVE TO SAY AND HUNG UP ON ME ...SERVICE WORKED ON AND OFF HAD TROUBLE WITH SERVICE EVERY TIME WE CALL THEY SAID IT WAS WITH OUR INTERNET SERVICE CALL OUR INTERNET SAID IT WAS OUR PHONE SERVICE NOW CHANGED TO A DIFFERENT COMPANY AND HAVE NOT HAD PROBLEMS WITH OUR PHONE SERVICE... 8 X8 NOW SAYS WE HAVE AN EARLY TERMINATION FEE AND WILL NOT TERMINATE OUR SERVICE UNLESS WE PAY THE $1000.00 SOMETHING FEE. SO PLEASE BEWARE IF YOU USE 8X8 PHONE SERVICE OF ALL THE FINE ... read more
Business response:
Greetings Donita. First off, we apologize that your interaction with our support team was not satisfactory. We strive to offer support that is both useful and constructive and we will definitely look into what happened.
I am having issues connecting 8x8 with salesforce. If someone could assist me with also connecting my cellphone to 8x8 and salesforce, that would be very helpful.
The concept of the application is great, however my team has experienced excessive issues with dropped calls, information not logging, lost sms messages, and more. The level of service and support we have received from representatives has been hit or miss. Some staff have been excellent, detailed, and efficient, while others have just led us down a rabbit hole to no avail.
I dont like the fact that i have to call myself first.
I click at lead call icon, it pulls up the phone and tags it to the wrong lead. when I try to select the right lead I only have one option (the wrong lead) to choose from. No good. Can I fix this on my end?
This phone system is great, it never lets me down, besides it's portable and can keep in touch with my customers from my mobile. Would defiantly recommend.
Business response:
Hello Caroline. You left us a positive review yet only gave us 1 star. If this was a mistake, can you please resubmit your review? Thank you!
Your calls keep dropping! No standardized way of categorizing calls. Hate it!!
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.