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8x8
About this business
i am having call quality issues? The CRM / 8x8 configuration was working great. Now it is not working.
crashes often
Sucks always crashes, logs multiples. Support have never contacted us back from tickets we raised
8x8 is one of the worst companies I have ever worked with. Not only did the contact center not work, but I was on hold for over an hour basically ever time I tried to call for critical support. Support team members said that they didn't want to help us and didn't care about our problems. I highly recommend that you stay away from them.
What I hated about this app is that it steals my scroll bar any time I open a page. Also, it's only available on a limited number of tabs. When I begin typing notes in SFDC, the app jacks my scroll bar and pulls it to the login section.
Need to be able to support more than 5 open windows of SFDC. And needs to do a better job mapping activity back to the proper contact/account.
In many cases 8x8 does not log calls. In the world where efficiency reigns King this is a major issue. Limiting the amount of Sale Force tabs 8x8 can operate in at any given time is the apps major flaw.
Works well but having serious issues calling from tasks, creating duplicate
Hello, Lately I have been having some difficulty as calls are not being logged and when they are it is in this strange format. =====Start 8x8 Call Log===== Call started at: 10:48 AM Thu, Nov.17 Call ended at: 10:49 AM Thu, Nov.17 Duration of the call: 00:01:37 Caller: 16133763618 Extension: 294 Call status: Call successful Comments: =====End 8x8 Call Log===== =====Start 8x8 Call Log===== Call started at: 10:48 AM Thu, Nov.17 Call ended at: 10:49 AM Thu, Nov.17 Duration of the call: 00:01:37 Caller: 16133763618 Extension: 2... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 9:00 a.m.