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8x8
About this business
The app frequently gives errors on start-up, inappropriately reports "five browser tabs" being open, will not end calls, and opens the wrong salesforce account with an incoming call.
Constant dropped calls. Constant bugs. No support.
This is absolutely the worst company that I have ever dealt with. I am unable to talk to a live person to cancel my account. They have been absolutely no help to me at all in this process. They may do well in a business environment, but the residential support is non-existent. They give you a number to call, but as soon as it comes up as a residential account you are directed to the website, where it tells you that you can't discontinue services without verbal confirmation, which you can't do because you can never talk to a ... read more
We purchased a VX300 system and returned it in 2-weeks for an upgrade the VX600. We received a shipping label from the 8x8 returns center with a document to enclose with our return. Of course I was immediately charged for the new phones and promised credit for the returned phone. We complied and returned the shipment in the original packaging. We have been chasing our refund for 8 months now and we keep being told that we need to provide the shipping label. I have explained 10 times we did not produce the shipping label they... read more
Testing,... Joesph, do these reviews go to you? ...beth
Business response:
Hi Beth! Yes, I see your review.
this refiew is not blank
The app rarely works, records calls that are not connected, disconnects often. Fails to record calls that are needed, and generally runs exactly like everything else that 8X8 runs...very poorly.
The app is slow to load, buggy, the single signon does not work and I spent 2+ hours on the phone with useless tech support. They escalated the case but no one from "the salesforce team" ever returned my call. We will likely switch providers once our contract is up if not sooner.
drops calls constantly
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.