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8x8
About this business
This company is not reputable, make charges without providing any services, horrible customer service, THEY DO NOT WALK THE TALK. DO NOT OFFER SOLUTIONS.
Be careful before you sign up for 8x8, you could end up paying for 2 months of service you never receive. We decided to look for a less expensive option for our company's VoIP services. We canceled our service on Nov. 16 and at that time I was informed that they require a 30 day notice. So they charge my card that they have on file at the beginning of December for the month of December. I called to make sure I got refunded for the last two weeks of December that were beyond the 30 days notice requirement only to be infor... read more
Good tech bad policies. After using 8x8 happily for close to 5 years and spending close to $1k per month I needed to downsize my office. Despite being a loyal customer they charged me a huge early cancellation fee for reducing extensions. I didn't even cancel service. Currently looking to move to one of many other VOIP providers.
Business response:
Hi Eric and thank you for your feedback. We value you as a loyal customer and will be submitting your review to our management team. Your thoughts are critical as we continue to improve on our support and polices.
I would highly recommend staying away from 8x8 for VOIP. I had them for three years paying $430 per month for 10 phones. Then one month the bill goes to $785. They won’t give me a credit but tell me on the phone that it will go back down the next month. It doesn’t so I call again. Same thing. No credits but it will go down next month. It didn’t. I cancel. Although originally I signed up for month to month they tell me take when I called to fix the monthly increase that I was moved into an annual. Of course I never got the o... read more
I would highly recommend staying away from 8x8 for VOIP. I had them for three years paying $430 per month for 10 phones. Then one month the bill goes to $785. They won’t give me a credit but tell me on the phone that it will go back down the next month. It doesn’t so I call again. Same thing. No credits but it will go down next month. It didn’t. I cancel. Although originally I signed up for month to month they tell me take when I called to fix the monthly increase that I was moved into an annual. Of course I never got the o... read more
We've been a customer for 4 years now and the support has always been abysmal. They're slow to respond, if you even get a response. When they do respond, they propose solutions that have already been tried and failed. Such an infuriating experience.
Business response:
Hi Jeff. We're so sorry you've had a poor experience with 8x8. We value you as a customer and want to make sure that you are getting the best customer service possible. We would love to turn this situation around for you so please send us an email at social@8x8.com with your account information and we'll follow up with you.
The WORST experience ever. If we could give a negative 5 stars, we would. The first thing we asked our salesperson was whether or not we would be able to keep our existing phone numbers. This was extremely important to us, being a forty-year-old company. We were told that this would not be a problem at all. After several weeks of going back and forth between sales, customer service, and our current telephone companies, we were finally all set up and ready to go in both of our locations. Then came the final act of porti... read more
After registering complaints with 8x8 about the lack of customer support, I was advised by them that if I did not like the service I should take my business elsewhere. I heeded the advice and have contracted with a new telecom company to service my telecommunication needs. I contacted this company on November 15th to request my phone numbers be ported over to the new service provider. While my secondary number was released 5 days later on November 20th I have now been told my main number will now not be released until Dec... read more
outrageous price increases and lacking customer support. no cheaper options for people who don't need extra services
Business response:
Hello Daniel, We value our customers and never like to hear that your experience with us is poor. We want to make sure that you are getting the best customer service we have to offer. We would love to turn this situation around for you. Please send us an email at social@8x8.com with your account information so we can understand your situation more fully. Thank you
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.