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8x8
About this business
Have issues with 8x8 not logging/tracking important calls in my Salesforce, asked for someone to help and still haven't heard anything back.
Business response:
Hi Jake and thank you for your feedback. We have pulled your case and have an agent currently working on it for you. When we reach a resolution or need any further information, we will reach out to you. We appreciate your patience.
This is the worst customer service that I have ever experienced, I would not recommend this carrier for your phone service.
Business response:
Greetings Tom. First off, we never like to hear that your experience with us is poor. We value you as a customer and we want to make sure that you are getting the best customer service we have to offer. We would love to turn this situation around for you. Please send us an email at social@8x8.com with your account information. We'll follow up with you promptly.
Need a computer to use the phone. Contacts must be manually keyed into the phone, no ability to upload. So you need a computer to look up your contact phone numbers.
Business response:
Hi Jay! If you need help with adding contacts to your phone, please give us a call at 1-888-898-8733.
Service just stopped. Tech support was unable to figure out what was going on. It looks like their was a billing issue. No email or phone call to communicate that to me - just shut off services.
Business response:
Thank you for reporting this, James! We'll be looking into it.
The interphase with Salesforce is not good and what is with not being able to open the app in multiple windows, common, what kind of backyard baseball app are y'all running here?
Business response:
Hello Josh and thank you for your review. Your feedback has been submitted to our engineers! We appreciate your patience as we continue to work on optimizing the application.
Both the Desktop App and the Salesforce App have been nightmares to integrate and work with on a daily basis. The Desktop is slow, unresponsive and often crashes or freezes on incoming calls. The controls are clunky and the overall performance seems like a first generation app design. Even the message notifications are counter intuitive, you have to randomly open the contacts page to find out where the message came from.There should at least be a dedicated button for the chat feature. The Salesforce app has been equally a... read more
Business response:
Hello Burke and thank you for your feedback! We have forwarded this review to our engineers and we appreciate your honesty. Please be on the look out for further updates to the apps as we continue to work on providing you with a better product.
The system is unreliable, not intuitive.
Business response:
Hi Jan. We're so sorry to hear that you are having trouble with your service. To better assist you, please give us a call at 1-888-898-8733 so we can discuss in detail the issues you are experiencing and get you on the right track!
Signed up for 8X8’s service at the end of the month and was give all kinds of discounts as a promo. Purchased the service and one of their phones and was told I would receive a call from support dept to start my set up in 24-48 hours. The sales rep said she would get started on porting over my existing number. I signed their documents and they charged my card. Everything was great. 5 day pass with no call, not 24-48 hours. 5th business day I get a call to schedule my support set up call for 4 days from that date. 9 days in... read more
Business response:
Hi Robert and thank you for your review. We would like to discuss your experience with you personally and offer you the support that you are looking for so please email us at social@8x8.com. Be sure to include your account information. We want to turn your experience around and make sure your concerns are addressed.
Sucks. User interface stinks. Incredibly difficult to share screens. Not intuitive. Calls don't work. everyone in my company is frustrated and we're moving on to a new service at the end of the year, thank god.
Business response:
Hello Brian! Please send us your diagnostic logs by shaking your device while logged into the app. You can also send us this feedback by navigating to the menu and selecting Feedback. This information will be provided to our Product Team so they can look into these issues you are reporting.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.