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8x8
About this business
Inbound and Outbound calls have gargled audio frequently 2-4 days a month. Calls would also get disconnected. Calls are documented incorrectly on the history log, has too much delay, end of the day call log number is always incorrect. Calling for service is like hoping to win a lottery, only spoke with 2 associates that knew what they were talking about and always blamed our internet provider when clearly its was an 8x8's issue.
Business response:
Thank you for your feedback, Norma! We're so sorry to hear you have been having problems with the service. We would like to dig deeper into your experience so we can get it turned around for you. Please send us an email with your account information to social@8x8.com. If you have any additional details to provide, please feel free to do so.
the 8x8 in salesforce is constantly malfunctioning which makes my job super hard mainly when I cant click to dial
Business response:
Thank you for your feedback, Gunner. We have passed it on to our engineers who will work on fixing your concern and making sure that we continue to improve on the apps stability so you don't miss a beat.
Works sporadically
Business response:
Hello Ned. We would like to gather some more details from you regarding issues you are experiencing with the app. Please submit your feedback directly to our Product Team using the app itself. It will allow you to include your diagnostics logs as well. To do this, simply shake your device while logged in or navigate to the menu and select Feedback. The information provided will help our team with investigating and addressing any issues you report. Thank you!
Slows Salesforce and has terrible sound/call quality. Worst decision for investment.
Business response:
Hello Andrew. We're sincerely sorry that the app has not been optimal for you. Your review has been forwarded to our engineers and they are hard at work addressing the problems you reported so your investment turns into a positive one.
Call made to using known contact cell phone number. Salesforce application found contacts that did not contain the complete phone number calling. Searched all contacts that were referenced and only one of them contained the # being called from, which was the correct contact. So why did it pull three contacts that don't have that number associated. Next issue is that when the call is disconnected and the page reloads, the incoming call reappears every time the page is reloaded, sometimes with multiple instances of the call ... read more
Business response:
Thank you for your review, Christopher. Your feedback has been forwarded to our engineers and we will look to address your concerns.
Worst experience I have ever had with a company. Not only did the support reps on my first 2 interactions say "I have never seen this before" but then to get a manager on the phone to tell me that 'nothing's perfect' and I can't expect it to work in all cases. Then I get spoken down to from this manager as I am incompetent. All I did was sign up for the service and tried to use it on the 3 rd day of having it it and it didn't work. I wold never recommend this company to anyone. Here I am now a week later after i was assured ... read more
Business response:
Hello Aaron and thank you for bringing this to our attention! Please send us an email with your account information to social@8x8.com so we can look into this experience that you described. We always want to make sure our customers are getting the best support that we can offer for any situation. If you haven't been helped already, we will make sure you get it.
lazy company
Business response:
Hello Marco. We would like to discuss this review with you in further detail so we can best assist you. Please send us an email at social@8x8.com, including your account information, and we'll work with you personally on any issues you are currently facing.
Poor customer service and virtually non existent technical support. The ACT plug in they offer does not work with the latest version of ACT and I have attempted to work with 8x8 since February, now 4 months and the problem is not resolved. Since I am cancelling my service the Tech support people have no interest in helping to provision my existing hardware to use elsewhere. While I shouldn't expect much in terms of assistance after cancelling service, I do expect the company to maintain the technology they advertise online. ... read more
The call quality is terrible. Constantly dropping calls and when connected it is a bad connection. Constantly hearing people say they can't understand me because the call is dropping and they only understand every other word.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.