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8x8
About this business
They raised my price without notice.
Business response:
Hello Amin, i am sorry to hear there was no notice. Would you please send an email to social@8x8.com with your account information and details. We'll look into this promptly. Thank you,
We've been using 8x8 for about 5 years. Customer service is non-existent. prices are high. From what i see, they invested in just enough infrastructure and marketing to obtain and barely support as many customers as possible. A great business model for them, a terrible experience for us. I have to this day never had a decent support experience
Business response:
Greetings Dan. First off, we never like to hear that your experience with us is poor. We value you as a customer and we want to make sure that you are getting the best customer service we have to offer. We would love to turn this situation around for you. Please send us an email at social@8x8.com with your account information. We'll follow up with you promptly.
Super sick of logging 3-4 calls for every 1 call that I make.
Business response:
Hello Allan, We're sorry you've had a poor experience with 8x8. We value you as a customer and want to make sure that you are getting the best customer service possible. Please send us an email at social@8x8.com with your account information and we'll follow up with you promptly. The 8x8 Team
Customer Service was Not Willing to Assist
Business response:
Hi Tom, We're sorry you've had a poor experience with 8x8. We value you as a customer and want to make sure that you are getting the best customer service possible. We would love to turn this situation around for you. Please send us an email at social@8x8.com with your account information and a description of your issue and we'll follow up with you promptly. The 8x8 Team
Don’t make the mistake of signing up with 8X8 I have found this company is one that provides terrible service evidenced by the very poor voice quality as I experience voice drop outs where entire sentences are missing from conversations, there are voice delays, echo’s, and difficulty understanding conversations due to the horrendous voice quality as the volume is so low it can’t be adjusted high enough to make the person on the other end’s voice clearly audible. I have spent hundreds of dollars purchasing their recommended Q... read more
Business response:
Hello Jasper and thank you for your feedback. We stress to our teams hard the importance of listening and understanding the needs of our customers during any and all situations. There is nothing greater than the voice of the customer so when we hear of your disappointment, it concerns us greatly. We have reviewed your feedback extensively and will work on taking the best course of action for you to ensure that your business is properly supported by us. Please send your account information to social@8x8.com and we will contin... read more
Horribly unstable. if voicemail is working then call records is not. If regular calling is working then vm are not. Nothing but issues and it's slow. Very very slow.
Business response:
Hello Leora and thank you for your feedback. We see that you and other members of your company have reached out with similar issues regarding the Salesforce app. Please give us a call at 866-601-2909 and ask for Brandon Connelly, who is the technical rep currently working on problems regarding your account. Jake Davis was the first to report these issues so you can mention his name to Brandon for further clarification. You can also reference case number C231811.
8x8 is not connecting and counting my calls through salesforce
Business response:
Hello Mandy and thank you for your feedback. We see that you and other members of your company have reached out with similar issues regarding the Salesforce app. Please give us a call at 866-601-2909 and ask for Brandon Connelly, who is the technical rep currently working on problems regarding your account. Jake Davis was the first to report these issues so you can mention his name to Brandon for further clarification. You can also reference case number C231811.
My calls still aren't being tracked/logged in Salesforce. This will be my third time trying to find someone who can help me.
Business response:
Hello Jake. We tried calling you but there was no answer. You can call us back at 866-601-2909 and if you do please ask for Brandon Connelly as he is the Senior Technical Support rep assigned to your case.
calls arent logging properly and calls are popping up next to click to call for no reason
Business response:
Thank you for reporting this, Kevin. Our engineers are currently looking into this problem and we will look to have a resolution soon.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.