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8x8
About this business
Your product is trash!!!
I cancelled my account in August 2017. They continued to try to charge my card. I had to file a dispute with PayPal and it was resolved in my favor 10/17/2017. They charged my card again in Feb 2018. I called customer service they said that I didn't cancel my account properly and wouldn't issue a refund. As a disabled veteran I am on a very limited budget. I was totally disgusted by the way this GARBAGE company treats people.
Customer support owned it - was unable to cancel service and was hung up on 3 times by them trying to and customer support responded to my request and called me and handled it like a pro. Hope my cancel experience was a fluke and my customer support response was SOP.
terrible customer support. Do not get 8X8
Terrible customer service do not get 8X8.I went to 8X8 for integration into my salesforce CRM. 3 months later and its still not done. This company has the worst customer service in history. The support people contact you. Then disappear and don't resolve your issue. Its the worst. My numbers haven't ported I've logged multiple cases they contact me take info and disappear. The same with the salesforce integration. This has been a terrible experience and a waste of my time and money.
Business response:
Hello Don, We're so sorry you've had a poor experience with 8x8. We value you as a customer and want to make sure that you are getting the best customer service possible. We would love to turn this situation around for you, so please send us an email at social@8x8.com with your account information and we'll follow up with you promptly. The 8x8 team
I went to 8X8 for integration into my salesforce CRM. 3 months later and its still not done. This company has the worst customer service in history. The support people contact you. Then disappear and don't resolve your issue. Its the worst. My numbers haven't ported I've logged multiple cases they contact me take info and disappear. The same with the salesforce integration. This has been a terrible experience and a waste of my time and money.
The app will use the name of the last contact that called in, for the current call. Which makes it frustrating for logging current calls. Also the calls don't always "end" when I hang up the phone, they continue to pop up on each tab open.
Business response:
Thank you so much for bringing this to our attention, Rose! We have reported this to our engineering team.
I need Salesforce Lightning Integration. When will that be available. Please advise.
Terrible pricing and interface, just try getting rid of it. Run don't walk
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.5 star rating with 4,196 reviews.
When is 8x8 open?
8x8 is open now. It will close at 6:00 p.m.