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8x8
- Technology
- Campbell, CA
About this business
Your tech support is awful. Will someone please call me at 312-224-4695?
Due Covid I need to downsize my company, I explain this almost a month ago to the different stages of the company. Still they are fooling me to charge an extra month. CASE C2948143
Business response:
Hello Javier, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We have made a follow up regarding your case and one of our support cancellation will reach out. Cheers, 8x8
My business number was somehow ported out of their system. I have had this number for 12 years and am self-employed. I brought the number to 8x8 from Verizon. I have had no business phone for 3 days and no one on your customer service line can help me. No one can help. We have logged 17 hours of customer service. We are not allowed to talk to the number porting team. They cannot tell me who ported it and why. My clients get a message that my number is disconnected. This is not right! and there is no one at this awful company... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Please send us the account information together with your latest case ID so we can review and assist. Please email it to socal@8x8.com Cheers, 8x8
Hi, My name is Noe Martínez and your service for the application is not good, I need an easy form to cancel my account, I need help to cancel. Please you need to design an easy form to improve your customer service, is the worst experience with a service for me. Thanks
Business response:
Good day Noe, My name is Joe of 8x8. Thank you for reaching out and sorry to hear that you are having issues cancelling your account. I will reach out directly to your email so I can give you the steps in cancelling your account.
I don't use the service. I tried to cancel. Your FAQ is useless and fraudulent. It took an hour to get a customer service person and you want to charge me 85% of the cost of the service in order to cancel it. Fix this.
Business response:
Hello Grayson, Thank you for your review. We do apologize that you are having issues with your cancellation. As we communicated this with our support, we have learned that the charge you got is because of early termination. It is indicated on our website https://support.8x8.com/support-services/billing-account-management/will-i-owe-a-fee-if-i-cancel-my-account. Cheers, 8x8
The worst customer service I have ever dealt with. I went to cancel 3 lines we were no longer using. I was told we would not receive an early cancellation fee for disconnecting these 3 lines. The next month, we get a bill for over $900! DO NOT USE THIS COMPANY!! !THEY LIE!!!!!
Business response:
Hello Joe, We do apologize if you are having issues with your cancellation bill. Can you please share your latest case ID about the cancellation so we can review the case and provide further feedback? Please email it to social@8x8.com Cheers, 8x8
Just answer the phone!! I could not find a place on my admin page to correct an old credit card number so I have spent 10-15 minutes online and now heading towards 10 minutes on hold for billing. Your customer's time should be considered very valuable.
Business response:
Hello Ed, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you please send us your company name and 8x8 number at social@8x8.com? Thank you Cheers, 8x8
the actual transfer service is just fine, but if you have a problem and have to contact them for help....good luck, most incompetent representatives I have ever dealt with in any service field, will be searching for an alternate service, after 15 years....they bought out ItelConnect and things went down hill.....
Business response:
Hello Mary, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you please share with us the latest case ID # together with your account so we can get back to you on this? Please send us email on social@8x8.com. Thank you Cheers, 8x8
We cancelled our 8X8 service over a year ago because we moved our office and no longer needed it. They continued to automatically bill us on our credit card. We finally got through to them again to cancel service, and they sent us a check for the unused months but... they CONTINUED to bill us on our credit card! We have disputed the charges successfully each month, asked the credit card company to block them, BUT..... they deliberately change their billing name by adding a comma, etc., in order to keep billing us! I am beyo... read more
Business response:
Hello Merry, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with cancelling your service . Please provide us the latest case ID and your account information to social@8x8.com and we will get back to you on this. Cheers, 8x8
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.