This profile has been claimed by the business owner or representative.
8x8
- Technology
- Campbell, CA
About this business
Good phone system. Technical support is a nightmare. It is difficult to understand most of the reps, they ask same questions repeatedly with no resolve. Current issue is being worked on by a supervisor.
Business response:
Greetings . First off, we never want to hear that your experience with us is poor. We value you as a customer and we want to make sure that your are getting the best customer service possible. We would love to turn this situation for you. Please send us email at social@8x8.com with your account and case ID information. We'll follow up with you promptly.
No help at all. through trial and error I finally fixed it myself. (I think)
Business response:
First off, we never want to hear that your experience with us is poor. We value you as a customer and we want to make sure that your are getting the best customer service possible. We would love to turn this situation for you. Please send us email at social@8x8.com with your account information. We'll follow up with you promptly.
The service itself works quite well. The customer service and follow-up leave some things to be desired.
Business response:
Hello Jesse, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Please send us email at social@8x8.com with your account information and ticket number so we can review what went wrong on a particular case. Cheers, 8x8
Couldn’t call, had to chat online. Got disconnected and no one ever called me back. I tried to post on the case page, all I ever got was a generic response warning me that if I did not respond my case would be closed. VERY disappointed in 8x8 service! I would never recommend this product or service to a friend. You can keep the amazon gift card, it’s not worth it!
Business response:
Greetings . First off, we never want to hear that your experience with us is poor. We value you as a customer and we want to make sure that your are getting the best customer service possible. We would love to turn this situation for you. Please send us email at social@8x8.com with your account information,good callback number and the latest case ID. We'll follow up with you promptly.
8x8 came through when my company really needed a simple effective VoIP solution. Pricing was good, salesmen was informative and not pressing.
Business response:
Thank you so much for your kind words, Curtis. We really appreciate you taking the time out to share your experience with us. Cheers, 8x8
Horrible customer service IF you can reach someone. Email responses to questions are automated "bots" - they have to be because their answers make no sense. User interface is not intuitive - extremely confusing - and don't forget to hit the tiny "save" box at the bottom of every screen or you'll lose your changes. If my IT guy didn't communicate with them so I don't have to, I would have changed long ago.
The phone system does not work...For months I have been trying to get this ststem to work with our IT people...IT has NEVER worked right NEVER, NEVER, NEVER!!!. I ordered the system on the phone and was assured by the sales rep that it was an "EASY" set up. When the phones came in our ITperson set the up and they have NEVER worked right for months. We have reset their system many times and still nothing...We can dial out most of the time, but incoming calls are unreliable...Sometimes it (the phone system) works and someti... read more
Business response:
Greetings . First off, we never want to hear that your experience with us is poor. We value you as a customer and we want to make sure that your are getting the best customer service possible. Please send us email at social@8x8.com with your account information. We'll follow up with you promptly.
Support is excellent, Quick response and issues were handled with in a good amount of time. The only complaint is the SMS messages do not pop up on the screen with the new update so it is hard to tell when you have a message.
Average service
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is closed now. It will open on Monday at 8:00 a.m.