8x8

Richard A. 

on Birdeye

4 years ago

Honestly one of the worst experiences I've ever had in business. There were a few team members who really did try hard, but this company has policies in place that are unlike others in the industry and can't seem to actually even know how to handle a cancellation request. "Request to cancel"... sent to another agent who has to open the case. "Request to cancel"... now that you've opened a case I have to send you to this person. "Request to cancel"... I'm a new person, the other person is on vacation, did you start a ca... read more

Nick 

on Birdeye

4 years ago

We were sold a product that hasn't met any of the standards that were set by the sales team. Tony (Sales) promised us a top notch product and even better service. The phone service drops calls repeatedly and we are just getting done with 3 months of work with no results. We go days between calls back to our team. We have been told they'd call us back at specific times and we have 3 people ready to work with them including IT professionals we have hired... we don't even get a call much less the service to help us remedy the i... read more

J w. 

on Birdeye

4 years ago

Stay away from 8x8! Their customer service is horrible couldn’t get help when I needed it, or when I finally thought I got help I was told to talk to my rep. I had no clue who my rep was but, she finally figured it out but apparently didn’t know his email. I finally got tired of 8x8 and the complicated system that wasn’t user friendly. So, I tried canceling and was told I am going to be charged a cancellation fee of $118 and pay for the remaining 3 full months! Even with my bad experience you would think they’d give... read more

greenlife c. 

on Birdeye

5 years ago

I'm new with 8x8 i been trying to get my number active from 1 day ago i send everything they need and i cant even login to my account i keep call and call and keep ask me for my phone number i put the phone number they say is not recognized i call someone answer to me only the sales line is open so that mean they can sale but they cant help customer... before i sign up with 8x8 they keep call me and call me and call me keep leave message for me to just sign up with them now i sign up they even hang up the phone on me after... read more

Drake P. 

on Birdeye

5 years ago

8x8 automatically renews your contract without notice on an annual basis and despite giving more than 60 days notice that you need to switch carriers, they refuse to allow you out of the contract. 

Dannielle 

on Birdeye

5 years ago

I tried 3 times to reach out for help to get signed up for 8x8. The first time the person just sent help articles, no pricing and I have no idea if the service will do what I need it to. I called back in a 2nd time to be told I'd get a call back. That was last week and I never heard back. This morning I was told by a 3rd guy that I was the problem and if I was calling back in for the 3rd time then something must be wrong with me... and then he hung up. I would not use this service. 

Winnie P. 

on Birdeye

5 years ago

terrible company tried to rip us for for $2800.00 they should be ashamed of themselves in this day and age. too many other people out there that really care about small companies. Do not use them. 

Bart 

on Birdeye

5 years ago

They make it very hard to cancel the service 

Kevin A. 

on Birdeye

5 years ago

I cannot begin to express my disgust with this company. I have been trying to cancel a few of my extensions for over a month. Due to Covid we have had a catastrophic down sizing of our company and are just trying to stay open. We just want to keep our main line going. 8X8 customer service is non existent or is doing everything to not reduce our monthly bill and account. Horrible service. Stay Away!!