8x8

Dougal L. 

on Birdeye

4 years ago

8x8 is the easiest platform to deploy and allows local aadministrators the ability to manage and configure the platform from anywhere. if you want your workforce to work from anywhere and anytime then 8x8 is the platform of choice 

Steve S. 

on Birdeye

4 years ago

No one to talk to. very confusing. Just trying to update payment info. 

Harvinder M. 

on Birdeye

4 years ago

At our remote jobsite trailer, we were in need of a conference phone, after placing a call to our sales account manager, we were up and running within 2 hours !!! 

Cognetic C. 

on Birdeye

4 years ago

8x8 is a configure and forget service. Just works! 

Nicolette K. 

on Birdeye

4 years ago

Used 8x8 for over 11 years! The last couple months of service and customer service has been horrible. Found another carrier half the price then all of a sudden they were willing to drop my rates in half. Other carrier is giving me new phones after 11 years also. 8x8 wanted me to pay $300 per phone. Servcie drops and the reps screwed up my entire system. Which is not user friendly at all. I've tried for over 3 weeks to port my number and they are not releasing it. I've messaged, left vms, called and chatted over and ... read more

JACQUIE W. 

on Birdeye

4 years ago

MY EXPERIENCE WAS TERRIBLE. I SIGNED UP FOR A FREE TRIAL, THEY CHARGED ME $67 ON THE FIRST DAY, I CANCELLED ON THE FIRST DAY, AND THEY NEVER GAVE ME MY MONEY BACK. I HAVE HAD AT LEAST 4 PHONE CALLS TO GET MY MONEY BACK AND THEY STILL HAVE NOT REFUNDED ME. DO NOT USE THIS COMPANY. THEY HAVE HORRIBLE CUSTOMER SERVICE, NO ONE KNOWS WHAT THEY ARE DOING, YOU WILL REGRET IT AND THE FREE TRIAL IS NOT FREE. 

Jacob M. 

on Birdeye

4 years ago

I wanted to like 8x8. Their process for porting numbers into their service is so easy, in theory. However, it failed halfway through, every time I tried. I attempted to request porting via my online account manager. Every time I would get halfway through, and get a blank screen. I tried three different browsers, and the same thing happened every time. I contacted customer support three different times, and was told each time that someone would follow up with me, which never happened. I was told to add information to m... read more

Customer 

on Birdeye

4 years ago

Really bad customer services. the sells department charged me for tasks that I did not request. The sales representative gave me the wrong information at the start of the service. I called million time, left messages, and sent emails, no call back. and then when i canceled the service within the free trial period, the representative and spoke to did not document it nor did he process my request and I got changed fees for the following month. Now that i am trying to cancel, i got the email that they will charge me for the c... read more

Edward S. 

on Birdeye

4 years ago

The initial set up was a breeze but then a total 180, support is clueless all out of India and sounds like they are in a wind tunnel. They are clueless and do about 1/4 of what they promised to do, I do not recommend this company.