8x8

Brad R. 

on Birdeye

3 years ago

Customer service and tech support is a joke. They will always blame user error....even when you have an inspersion meeting and are able to duplicate the problem for them. Once had phones down for several weeks and lost untold amounts of money.. 

Simon D. 

on Birdeye

3 years ago

After signing a new contract, I could not setup an on boarding call for 16 days. I sent 3 emails to different departments. Worried that I would never be able to trial the equipment within the 30 day grace period, I had to cancel the service. If someone had simply offered to extend the trial in order to give them more time to assist in onboarding, I believe we could have worked something out. However, I guess we should all expect to NOT expect much in the way of customer service from companies such as this one. Again I... read more

Bob L. 

on Birdeye

3 years ago

Worst customer service of ANY communications company. 8x8 lost our toll free 800 number and is not attempting to ignore their responsibilities to port this number back and credit us for the years dropping this number. A non-working 800 number tied to all of our printed materials, trade show materials and website has damages written all over it. You would think 8x8 management would be bending over backwards to rectify this situation. Instead, they notified us that the number is now in the hands of another carrier, even thou... read more

Bob L. 

on Birdeye

3 years ago

I would give no stars if that choice was available. Worst customer service and support. Called for technical support because our 800 number we have had for the past 10-years suddenly stopped working. 9-days later and they still can't find their own ass with both hands. The last customer service rep that answered the phone had their baby crying in the background just before we were disconnected. Our assigned sales rep doesn't return calls or emails. What once was a great company has gone to hell. 

Grigoriy I. 

on Birdeye

3 years ago

The worst experience ever. I would put 0 stars if I could. It started off as a great partnership, but recently became a nightmare. Firstly - our call log history disappeared and it took them 4 DAYS to fix that, in the meanwhile we couldn’t even see the calls we might have missed during that time. Support was just terrible - unresponsive, unprofessional with a terrible English. They finally managed to fix that and I was almost certain to switch to another company, but they promised me that it is the last time something like ... read more

Diana T. 

on Birdeye

3 years ago

Not professional personnel , do not recommend 

Nohemi C. 

on Birdeye

3 years ago

It was great! 

Nohemi C. 

on Birdeye

3 years ago

Everything was explained clearly. 

Craig C. 

on Birdeye

3 years ago

8x8 deliberately covers-up a dirty little secret about their 8x8 Voice for MS Teams app. I will not display contact information from a users mobile device. So, while you can technically receive phones calls and text messages, you can't see any contact information. It's just phone numbers or generic caller id info. They don't mention this in the documentation, the sales process, or the onboarding process and most people won't realize it until it's too late because the implementation is time consuming and their support is... read more