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8x8
- Technology
- Campbell, CA
About this business
We have been trying to solve an issue since last Friday and a supervisor was going to reach to us. We are still waiting. Our client specialist is a joke since she does not show up and today an agent literally yelled at us and hanged up. We have been customers since 2014 and we are being treated horrible. The worst part is that no one seems to care.
Business response:
Hello Andres, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you please send us email and provide us the ticket reference number for the issue? Please email it on social@8x8.com Cheers, 8x8
Trying to do a partial cancellation of lines and each time I call I am told to wait for a call back that never happens. Case - C2400223
Business response:
Hi Mary, sorry to hear you are having issues reaching out to our cancellation support. As we check the ticket, the agent working on the case is asking for the best callback time from 8am to 3pm pst so they can reach out. Thanks
Really, after I came back to 8x8 there non-cusomer service has not changed. I have found MS teams to be a better product. We use MS teams all day anyway, I can actually file a support ticket and get an actual response back within minutes not days. If we ask for a supervisor or the next level of support we do not get any kickback from them about that, unlike with 8x8. There has been no change during COVID about ms support or hours. In addition, watch out for the EXTRA that this guy will get you for after you sign up for ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Michael. Can you please share with us the ticket number for your cancellation case and your account information on social@8x8.com? Regards, 8x8
Lack of management response on issues
Do not deal with this Company. They will give you hell to cancel your account. Do not give them your credit card for automatic debit. They will keep on withdrawing from your bank demanding ridiculous amount for termination in spite of giving due notice of one month. DO NOT FALL IN THEIR TRAP.
Business response:
Thank you for providing your feedback and letting us know about this issue, Sam. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Can you please share with us your cancellation case ID and send it to social@8x8.com? Cheers, 8x8
The service is what you would expect when you are using it. It's a VOIP phone. The FRUSTRATING and crooked part is when you ask to leave them. The only way to cancel is with their "Cancellation Department", and you have to talk to them in person. The trick is that the phone number rings and hangs up. Then you try for days to get someone's attention through support tickets or sales agents or smoke signals just to simply close an account. You get a "case number" and a promise that you will be called back from the Cancellation ... read more
Business response:
Hello Michael, we received your feedback from our Facebook page, sorry that you are having issues getting support from our cancellation department, we have responded to your comment and is wondering if we can get the case ID of your cancellation case? We will need to review the case and follow up with a manager to get the help that you need. You can also email it on social@8x8.com. Thank you
0 stars. Do not depend on 8x8 for your business communications. Their support consists of putting in a support ticket and then sending an email every morning saying Customer Response needed just to ask if the issue is resolved when they have made no attempt to resolve it. They do not assist you even though the ticket is escalated and they are aware that your business is disrupted.
Notice the fake high reviews? Click to review this company and you'll see why all negative reviews go straight to them instead of being listed here. This company auto renewed my account after I said to cancel. I was told there would be a full refund since their so called customer support team NEVER transferred my business lines to 8x8. I have been charged religiously ever month even though they never called me back to transfer my lines. Now, after having told me I would receive a full refund, they are telling me they're goin... read more
Had the service for 10 years, got ready to cancel, we are now in month 5 of trying to cancel. We cannot login, the service doesn't work. We called to cancel in January, was told 30 days was needed, okay, paid the bill. Now it's April I've called in Feb, March, and April and you asked ME for documentation of those calls. They are in your ticket system. Which we can't use so clearly you canceled SOMETHING. But you charged me twice this month. Next stop BBB. Nobody will keep this up! We were on auto draft, never missed... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 8:00 a.m.