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8x8
- Technology
- Campbell, CA
About this business
Unable to talk to customer support. Unable to have phone that I ordered for new service billed and shipped. Only way to talk to a person is to say you want new service, not that you already have service. Have asked to have someone call me to fix issues and obviously 8x8 does not want my business because they won't call. Don't waste your time with 8x8
Business response:
Hello David, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you please share with us your account information together with your latest case ID? Please send it to social@8x8.com and we will get back to you. Cheers, 8x8
Incompetent.
Business response:
Hello Bill, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you please give us more details on your concern? You may send it on social@8x8.com. We will be waiting for your response, Thank you Cheers, 8x8
ZERO customer service. ZERO. Avoid them at all costs (your business depends on it)
Business response:
Hello Procter, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you please share with us your latest case ID on social@8x8.com so we can review and follow up? Thank you Cheers, 8x8
After the update the fax adapter wouldn't work anymore ... So after OVER A MONTH of troubleshooting with tech support, they "escalated" the case. That tech said, "oh. The adapter you have isn't supported any more. You'll have to call sales". So we pay for a new adapter and it arrives. Simple instructions! Enter the "activation code on the packing slip" ... except there is no activation code. Call support again, except there is no actual human to talk to (so the website lies to you about that). And yeah, tech support will hav... read more
Business response:
Hello William, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you please share with us your case ID on social@8x8.com? Cheers, 8x8
I have been trying to reach out to someone with the company for over 30 days. They upgraded the system and I got an email from their technical support that they could not fix the problem with our voicemail system. I then stated if it cannot be done then we need to cancel our contract. I am asking them to provide a service that was provided for over 4 years, yet now is not available. Since requesting a cancellation in October I cannot even get them on the phone. Do not expect to talk to an actual person anymore. They di... read more
Business response:
Hello Richard, Thank you for your review. We apologize that you have been having trouble with our service and not getting complete assistance. Your case is now being processed by support. Cheers, 8x8
HORRIBLE HORRIBLE HORRIBLE Cannot emphasize enough the lack of customer service and don't even try and cancel...they will charge your account for MONTHS afterwards. I've been disputing monthly charges on my credit card since June. The worst customer service (ALL ALONG) I've ever dealt with as a business person. Shady.
Business response:
Hello Vicki, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble on cancelling your service with us. We have followed this up and escalated to support. We will get back to you on this ASAP. Regards, 8x8
DO NOT BUY. I am an hour into trying to cancel our service. We have been trying to comply with the cancellation policy. Cannot get to an agent, the chat bot does not work, cannot sign up for call back, a live connection, a chat with a person, nor open a trouble ticket. Terrible customer service.
Business response:
Hello George, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble on cancelling your service with us. We have followed this up with our support and we will get back to you ASAP. Cheers, 8x8
We have been with 8x8 for over 5 years. At first they were great, lately they are a train wreck. You can never talk to a human and when you do they refer you to your sales rep- who has literally never responded to any of our efforts to talk with him. We are angry enough to cancel, but you can't, because when you try to here is nobody to talk to. When you try to chat the autobot pushes you to articles that have nothing to do with cancelling and, as mentioned earlier, your sales rep never returns your calls. Steer clear of 8x... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, David. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please email us your account information together with your latest case ID on social@8x8.com. We will follow up with you promptly Cheers, 8x8
You've tagged my 8x8 number 956-420-6055 as fraud, and shut down my business line. We diligently chose you as our provider. I've left multiple calls and sent email and still no response. You did not email or make any attempt to reach me. Please rectify this!!
Business response:
Hello Norma, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We have made a follow up on this with support and have tagged along people that can review your case. We will make a follow up with you on this. Cheers, 8x8
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 8:00 a.m.