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8x8
- Technology
- Campbell, CA
About this business
Terrible billing slap you with huge cancellations and mini fine print auto renews one service
Business response:
Thank you for providing your feedback and letting us know about this issue, Jen. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We are currently investigating this and we will send you a private message as soon as we have update from our higher support management. Cheers, 8x8
Terrible billing practices - read the fine print and make sure you see that this contract autorenews every year so if you have someone leave the company who signed it and you change providers you will be out $1,500 without any service. Brutal - go with one of the others plenty out there. I’ve switched to Nextiva and am happy.
Business response:
Greetings . First off, we never want to hear that your experience with us is poor. We value you as a customer and we want to make sure that your are getting the best customer service possible. Please send us email at social@8x8.com with your account information and 8x8 number together with your cancellation case. We'll follow up with you promptly.
After 5 weeks I am still not able to get any service for my phones. Hours of waiting on hold and numerous emails and I still not get any assistance. They took my money and have disappeared. Do not believe their salespeople! They lie to get the sale and hand you over to an endless network of overseas customer service agents who do nothing to help.
Business response:
Thank you for providing your feedback and letting us know about this issue, Ken. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please send us the details of the ticket number and your company name to social@8x8.com and we will follow up with our support. Cheers, 8x8
We have had 8x8 for several years. We finally got so frustrated with the horrible support and even billing us for lines we did not have and cancelled service. Now we are fighting with them over ridiculous termination fees. We have an email stating the fees are one thing and now they are trying to make it hundreds more. I would stay as far away from 8x8 as humanly possible.
Business response:
Hello Michael, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We'll be reaching out to you personally to gather some more information on this so we can better help you moving forward. Please send us email on social@8x8.com and provide your case ID together with your best callback number. Thank you Cheers, 8x8
This is the WORST phone company I have ever used!!! For a cloud based it should be able to handle a call queue properly with multiple lines. I worked for 2 years to get it to work right then when I switched they charged me a cancelation fee. I asked to speak to a manager to show nothing would work and no one would call me!!! Then their response is we only waive the cancelation fee for bankruptcy!!! HORRRIBLE
Business response:
Hello Jessica, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We'll be reaching out to you personally to gather some more information on this so we can better help you moving forward. Please send us email on social@8x8.com and provide your case ID together with your best callback number. Thank you Cheers, 8x8
Just a terrible experience. I signed up with the service and they never told me that a 415 number wasn't available. So I canceled the service the same day. However, they still charged me $7.28 for my cc. 3 weeks later, they inform me the refund has been denied even though I canceled within my 30-day trial period. Just avoid this company at all costs. They are just terrible to deal with and make getting a refund such a long and arduous process, for no reason.
Business response:
Hello Tony, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you share with us the ticket number you opened so we can review what happened? Thank you Cheers, 8x8
The worst experienced I have ever had with ah VOIP business. After canceling in January I was billed through November and then had to fight for a return. I've never seen a business so siloed. Work with any business but this one.
Business response:
Thank you for providing your feedback and letting us know about this issue, Spencer. Can you share with us the cancellation ticket so we can review the case? Thank you Cheers, 8x8
Service has declined significantly. I used 8x8 for years to power a 50+ extension business spread across multiple states, and I recently sold the business. Reached out to 8x8 twice in the past two weeks via their "Contact Sales" form to initiate service for a new business and received absolutely no response. Perhaps that's because I chose "1-9" when the form asked for # of employees. Initiated a chat this morning with 8x8's online "Contact Sales" chat tool, let them know I was a returning customer trying to initiate new serv... read more
Business response:
Hello Clifford, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Please let us know what number we can reach you so we can answer all your questions regarding our service. Regards, 8x8
Worst customer service experience. I have waited for three days to have someone help me with implementation and nothing. This company seems to have a department for everything and when you call them you have to be prepared to be on a call for over 1hr and be transfer over 5-10 times. There is no ownership...Tomorrow I will be porting my number to another company. I really don't understand how they are getting all those good reviews...99.9% look fake.
Business response:
Hello Miguel, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you share us the case ID so we can follow up with you regarding your concern? Regards, 8x8
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.