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8x8
- Technology
- Campbell, CA
About this business
I am extremely disappointed with the way 8x8 functions as a corporation. You have no ethics and force customers to contracts they have never signed or agreed to. There is no sales support and we are tossed from sales to billing to cancellation when we want to exit from your services. You conference calling feature is a total failure and we have always had to use alternate resources each time we schedule a call
Business response:
Thank you for providing your feedback and letting us know about this issue, Rati. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (866) 879-8647 and we'd be happy to help you out. Cheers, 8x8
Had three lines for over 8 years. Found a much more cost effective option using T-Mobile phones and T-Mobile DIGITS system. When I tried to cancel 8X8 phone system they wanted to charge me $475 and 30 days more service that I did not want. After complaining to management they lowered the cancellation charges to one more month of unwanted service and $175. penalty fee, "AFTER 8 YEARS." Pretty lousy treatment for a long time customer. Be sure to review the cancellation clauses in your contract before signing up to this s... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Rene. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (866) 879-8647 and we'd be happy to help you out. Cheers, 8x8
Reasonably priced Not so happy with the support calls Very frustrated with the instructions to use the phones.
Business response:
Thank you for providing your feedback and letting us know about this issue, Gordon. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (866) 879-8647 and we'd be happy to help you out. Cheers, 8x8
we have had this phone system for about 3 months. It's been great!!! I like the access to online account manager, and the emailed voicemails.
Business response:
Thank you so much for your kind words, Sandra. We really appreciate you taking the time out to share your experience with us. Cheers, 8x8
We are a medium size company with a user base of 600 employees. From day 1 starting with our implantation we have had nothing but problems with 8x8, have to give credit to sales team they did have smooth presentation, but that is the only positive part we have experienced. Took a year to fully migrate, call center was the most cumbersome, we went through 3 Project managers, 2 customer reps, the only trend I see is that no one cares, there is always an excuse for what ever issue you may run in too, probably had 100 calls in t... read more
Business response:
Hello Vitaliy, Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. We'll be reaching out to you personally to gather some more information on this so we can better help you moving forward.
Nothing works - we've spent hours and hours trying to get help. The crappiest off shore support - and now we have an office of 60 users that we're going to have to revert back to another provider. Customer service is terrible and the features they promise you don't work. Constant updates to the system do nothing but break the core function (after all, it is a phone that you're seeking, right?). The service can be matched with the language of their level 2 and 3 support - BROKEN! WORST MISTAKE WE'VE MADE IN TECHNOLOGY SI... read more
Business response:
Hello and thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Can you kindly email us at social@8x8.com with your account information? We'll gladly assist you further from there.
Poor Support, Poor Customer Service and lack that care for paying customers
Business response:
Greetings George. We never want you to feel like we don't care because we do. Good customer service is a priority for us and we want to show that to you by turning this situation around. Please email us at social@8x8.com with your account information and we'll address any concerns you have.
Test response - not a good experience
Business response:
test response
We have moved providers after a long and very involved dispute with 8x8. From the start, the service was somewhat unrealiable - call quality not always good, dropped calls etc. We discovered one HUGE issue fairly early on - the prohibitive cost and difficulty of getting international dial-in numbers for the conferencing facility. This is essential to our business - we have to let overseas clients have a local number to call. The final straw came when 8x8 moved us to a different licencing 'solution' which resulted in: no inc... read more
Business response:
Thank you for your review. Your feedback is vital to our growth and when it comes to making improvements on how we can better serve our customers. We will be reviewing your account thoroughly and sincerely apologize that you didn't have a better experience with us.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.