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8x8
- Technology
- Campbell, CA
About this business
poor customer service and support in using the app not what we were sold.
Business response:
Hello and thank you for your review. Apologies that you are having issues with our app, but we'll be happy to help you turn this situation around. Please respond with your account information and we'll follow up further.
Like the app. Being able to get phone call or send a quick text is great. What I do not like is the phone cycling all day. I have talked to others that have 8x8 and the same phone. They say their phones do not do that. When I called 8x8 I was told that is normal. You need different phones. gopro@usa.com
My bill has jumped almost 50% over the last year. We have NO outgoing calls and the cost is more than any landline services offered. I deal with an occasional garbled call which is understandable with VOIP but we will not pay more to get less.
Business response:
Hello Scott. We can definitely review your bill with you to see why this increase has taken place and assist you with garbled calls. Please reach out to us at 1-888-898-8733. We look forward to your call!
We are leaving 8x8 because the UX is so poor. Calls are dropped or faulty (one party cannot hear). obtaining international dial in numbers for conferencing is like pulling teeth. There is always another charge, and another cost and an upgrade to your licence to do anything. The customer service is poor - promised calls do not happen, disruption is huge when it was apparently going to be 'no disruption at all'. We have now been 6 weeks with no conferencing facility, due to a mistake that 8x8 made. Hence we are moving on...
I do not reccomend this service for small businesses. Large office, maybe ok???
Business response:
Hi Lynn. We would like to understand your feedback a little better so we can properly assist you. Can you kindly provide us with some more details? Are you currently facing any issues with the service?
Navigating online to change or forward phone answering is cumbersome on desktop computer and the IOS App is totally useless. App says a certain person has the calls when in fact it's incorrect. So we have to log onto 8x8 online from a desktop and drill around until we can change the forwarding of calls. Not friendly at all.
Nothing was done said call fcc
Business response:
Thank you for your review, Ed. We would like some more details on this to better help you. Can you please provide us with some more information on your issue?
Overcharging, poor management interface, recording mgmt is terrible and limiting, call quality for mobile app frequently is terrible, mobile app connection is intermittent.
Could not get in touch with anyone who could help. Paid for new polycom phone that is inadequate, too light. Falls over when you try to dial.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.