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8x8
- Technology
- Campbell, CA
About this business
1) I was told several times there would be no problem on receiving a local phone number which turned out to be a lie. 2) After I signed up, I was then told by the same sales rep who lies that my onboarding specialist could get me a local number. She stated she would send me a link to schedule the onboarding. After sending her several emails over a week stating I hadn’t received the link, I finally received it. 3) When I clicked on the link, the soonest availability wasn’t for several weeks. 4) While you expected me to put... read more
I am in the process of moving my customers over to ring central after the abysmal failure of 8x8 to get my last client implementation ever to work properly. Keith Hill keith@nitro-tek.com 919-623-6120
Your service is spotty at best.
I still have an open repair ticket with 8x8. Case # C1547929 . The initial response was by someone who do not even read the request for repair. Maybe they can repair the problem in 2020. Not impressed. No follow up.
Business response:
Apologize for the delay in getting back to you. We will escalate this internally and have an 8x8 product specalist reach out.
No follow up as requested. Customer service pass you off an never owns issues to help. Sub par company and organization after weeks and multiple calls and emails still no follow up or help. Run from this company. I know this is not a real review platform but will go to all other platforms also as they dont care about clients or would have helped
I called many times and have never received a call back. The service is horrible!
I signed up for an account and paid a deposit. The account was rejected shortly thereafter and this company refused to refund my deposit. I did a charge back through my bank and received my deposit back, not from 8x8 but through my bank who got it back from 8x8. Since then I have received numerous requests for payment over many months even though I never had an open account and was not allowed to use the platform at all. Not a single one of the demands for money ever included an method of contacting them and my attempt to re... read more
Not really helpful. Lack of going the entire process to resolve an issue
Business response:
So sorry to hear this! Please email us at social@8x8.com and we'll be happy to help you with any outstanding issues.
Since you are insisting i leave a review. Here it is... There is nothing to make right. you left our company without phone service for a day. always had issues with the system not working properly from day one and when you would fix one issue, another would pop up. We canceled service and went with ring central and have had no issues what so ever since. Also you insisted on charging us the full cancelation fee instead of dropping the price for your failure of decent service.
Business response:
Thank you for your review. Your feedback is vital to our growth and when it comes to making improvements on how we can better serve our customers. We will be reviewing your account thoroughly and sincerely apologize that you didn't have a better experience with us.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 8:00 a.m.