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8x8
- Technology
- Campbell, CA
About this business
It'd give it zero stars but that's not an option. Disastrous for my business reputation to have no working phone for months and then to lose my phone number permanently because they didn't port it or let me know it was impossible for them to do so until it was too late. Every person I spoke to said it was someone else's fault and they couldn't help me.
Business response:
Hi Darcy. We never want you to feel like you can't get support from us as we work hard to provide our teams with the tools to guide you to success. Please email us at social@8x8.com with your account information and we'll dive further into this for you.
Our experience with 8x8 was absolutely horrible. I've never experienced such poor customer service in my entire life. We were misled during the entire sales process and were told that 8x8 offered services required by our business, when in fact, they did not. Before signing up with 8x8 I even had our sales representative confirm via email that what our business needed was offered by 8x8. After discovering that everything we were told was false, we sent in notice to cancel our contract with 8x8 and were promised a refund. Inst... read more
Business response:
Thank you for sharing your experience. We apologize that you have not been getting the assistance you need from us. We'll be reaching out to you personally to gather some more information on this so we can better help you moving forward.
Very unreliable service with no concerns for people trying to run a business, constant problems with the phones not working and not being able to send faxes, not happy with this company as we switched 3 months into running our business to a more reliable company
Business response:
Thank you for your review. We'll be happy to help with these issues so please email us at social@8x8.com with your account information and we'll follow up from there.
terrible customer service
Business response:
So sorry to hear this! Please send us an email with your account information to social@8x8.com so we can help turn your experience around.
Massive call quality and call drop off issues with the iOS app. Really important part of our business. I expect better from 8x8.
Business response:
Thank you for your review, Tom. Please email us at vom@8x8.com so we can better assist you with these issues.
poor customer service for setting up account. On hold for hours (as long as 6 hours) M-F waiting for someone to answer in the port dept only to find at end of day, there was still no one. Even the customer support rep could not get anyone or any answers. No one to resolve problems that occurred. High price too.
Business response:
Thank you for your feedback. Please send us an email with your account information to social@8x8.com so we can assist with resolving your concerns.
It is cumbersome to use your system. I am trying to get daily missed call reports sent to our staff (as they can't seem to look it up themselves). The reports we are getting are blank. But I know we have missed calls. Very Frustrating.
Business response:
We definitely understand your frustration and we'll be happy to help. Please send us an email with your account information to social@8x8.com.
I've been trying to get an account/billing issue resolved since early November 2018, with zero progress. Our account manager changed, and he has been very nice and escalated the ticket, but it's been nothing but empty promises and zero action. Additionally, your Virtual Office features, particularly the messaging, does not work well on Mac. I'm still trying to get the billing issues resolved, but since you asked for feedback I'm giving it - perhaps this will finally get someone's attention. At this point, I would never re... read more
Business response:
Thank you for your review. Please know that your feedback is critical to us improving and making sure we are addressing your needs. We apologize that you have been having trouble with our service and not getting complete assistance. Please email us at social@8x8.com with your account information so we can take a closer look at these issues for you.
Makes answering calls easy, it’s like taking the office with you where ever you go.
Business response:
Wonderful to hear that you are enjoying the service! Cheers, 8x8
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is closed now. It will open at 8:00 a.m.