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8x8
- Technology
- Campbell, CA
About this business
Constant phone problems. No technical support phone number to call. Sucks
Got absolutely zero help in setting up the individual users and on how to use the system. They sent tutorial videos for everyone to watch but they are not totally helpful and we don't have time for that. Would have liked someone to walk us as a group through the features and how to use them.
Poor quality on most calls.
You came in and promised the world. After 45 days, I still had no service. To make matters worse, you kept calling the number that did not work to help me. I wrote email responses asking for a call an my cell phone because--wait for it--the phone line would not work. You billed me for $143 and will not offer to return this money. You wanted me to mail the telephone back but wanted me to pay for shipping. Finally you did offer to pay for the shipping but totally ignored refunding my money for the services you failed to ... read more
bad customer service and product was not what was promised by sales
Terrible customer Service...8x8 virtual office program not a very good program. Voicemail fills up too quickly. Want out of the contract....can't wait to move on.
Hard to use and bad customer service
Service didn’t meet up to my expectations. Features were all on point for what was needed, but unfortunately the lag and delay in the VOIP capabilities was far from what I need to properly communicate. It may be a setting, but my internet is definitely speedy enough to handle it.
I contacted 8x8 because I was informed that they could help transfer an 800# over to my new company from its former owner. Actually, 8x8 could not do it and in the end one 8x8 office was not coordinating with another 8x8 office to get this done. After around 3 months, I gave up and found another company who was able to get the 800# transferred to me in 24 hours.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.