8x8

David W. 

on Birdeye

6 years ago

My 8x8 bill has increased by 26% over two years. The first CSR I spoke with said he would put me in a new promotion and reduce my bill by $15 per month. My next bill did not decrease by $15, but increased by $3. I called and complained to CSR (Jorge) about the problem and he told me I will only save $10 per month. If my next bill actually reflects the $10 per month discount, I will still be 15% higher on my 8x8 bill over a 2 year period. This annual increase is still too high! 

Keith H. 

on Birdeye

6 years ago

Long time customer, the new system is a complete failure. Abysmal customer service loop system that results very unsatisfied end user experience. Have switched over to previous VOIP vendor, while they are not perfect, at least I can get issues resolved. 

Jim F. 

on Birdeye

6 years ago

signed up for 8x8...received my equipment promptly. went thru all the set up and tried to port our numbers. they never followed thru. has been many months, calls to support do not get anywhere, opened cases and never resolved. have been billing us every month for service we do not receive and have been trying to cancel. will prob have to file dispute with credit card company soon if not resolved. 

Jedi J. 

on Birdeye

6 years ago

8x8 sucks. Don't go with 8x8. Their customer support is horribly slow and incompetent. 8x8 canceled all of my phone lines "accidentally" so far we are in our 6th hour across two days of trying to get this fixed...it still isn't fixed. 100% their fault, we requested no such cancellation. 

joshtoth83 

on Birdeye

6 years ago

I set up an account December 31st and cancelled on January 10th. Despite that I continued to receive charges on my credit card. I reached out to 'customer service' who said that they received the cancellation and will refund my money. I had to dispute the charges with my credit card company to get my refund. I was charged again and went through multiple people before someone finally helped me. I dodged a bullet by not keeping my service here. Steer clear from this company. There is a reason for all of these bad review... read more

joshtoth83 

on Birdeye

6 years ago

If I can give you less stars I would. I signed up for the "service" in January and cancelled it days later because I changed my mind. I asked for a refund and never received it and they continue to charge my card. I had to cancel my card number and have them send a new one in the mail. The staff here are incompetent and inept. You could probably replace your entire staff with people with down syndrome and save money while still being terrible. 

Chris L. 

on Birdeye

6 years ago

This is by far the worst company to do business with. I was told by one sales associate that if you went out of business that you would not have to pay an early termination fee, wrong! Pricing is different each month I get charged and tech support is horrible. The site is not even user friendly. They also renew your contract each year without your discretion and then make you give 30 days to terminate. 

Anonymous 

on Birdeye

6 years ago

Impossible to get through to a representative within a reasonable amount of time. 

Kristen A. 

on Birdeye

6 years ago

I have been trying to contact 8x8 Customer Service to cancel my account and every time I try to call to talk to someone, I have been on hold for over an hour. I tried this a few times and still haven't been able to reach them. I am still trying to reach out to 8x8 and nothing! Maybe this will get their attention... Contact me at allcostfreedom1@gmail.com