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8x8
- Technology
- Campbell, CA
About this business
Tried to cancel service. Called and they opened case. No one ever called back. Left note on line via case asking for reaponse. No one responded.
We have used 8x8 for many years. We purchased another company that already had a phone system and decided to use the other system. I have been trying to cancel my 8x8 account now for over 6 weeks. This past week/fiasco I called and was on the phone for over an hour only to be told that no one was in that could help me and they would call me back in 24-48 hours. 7 days goes by with no call so I call back. It took 1 hour and 45 minutes to finally get my accounts closed. I had told them on every call that I needed to sti... read more
Business response:
Thank you for bringing this to our attention, Kirk. We'll be looking into this matter extensively.
Network settings are a continuous issue. Mobile app is poor and unstable. Time spent on 8x8 is excessive and inefficient.
We’ve been a small business customer for about 9 months now. We have 3 sites in different parts of the country and about 50 employees. The phone service itself is of good quality when it works. When it doesn’t work it’s a hellish gauntlet of having to deal with 8x8’s support group. More than half the time when we put in a ticket there’s no response until we follow up after a few days of silence from support. When we do get support there are very few support people that will actually do anything other than blame your network/... read more
We’ve been a small business customer for about 9 months now. We have 3 sites in different parts of the country and about 50 employees. The phone service itself is of good quality when it works. When it doesn’t work it’s a hellish gauntlet of having to deal with 8×8’s support group. When we put in a ticket there’s no response until we follow up after a few days of silence from support. When we do get support there are very few support people that will actually do anything other than blame your network/ISP/(insert random devic... read more
This service came highly recommended and I do believe you strive to create a positive customer experience, but the various issues which have arisen have severely limited our enjoyment of the service. Primarily, our concerns are a.) repeated service interruptions, when our broadband is still operational and b.) the various features like ring groups not agreeing with other customized features. We want to like 8x8 and hopefully the issues can be resolved.
I cannot get anyone to help me figure out how to use this product. It’s been a total waste of my money and he only reason I don’t cancel is because the phone number is tied to my business account. Hate this. Literally have not used it AT ALL since I got it over 6 months ago. All I want is help! The basics. Not a tutorial video. I watched it. What it says does BOT match what I see on my computer or phone. Very frustrating!!!
Things are not clear before making the payment.
I got the service to replace my business phone. Could not give me a local number.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 8:00 a.m.