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8x8
- Technology
- Campbell, CA
About this business
Horrible experience! I stuck it out for 8 months and it never worked right. I only lasted that long because they held me hostage with their contract. I paid extra to cancel early to go with a company that worked. The irony was, even upon cancellation they had a hard time looking up my account because it was wrong from day 1. Between my 40+ hours on hold with customer service and hiring an IT company to verify the settings, 8x8 cost me thousands of dollars. Since it never worked right, my lost business is immeasurable. Nothin... read more
This company is HORRIBLE. People should stay FAR away! Screw ups are inevitable. They lie about contracts, telling you you'll get a free month or anything to reel you in but when you look it'll be 13 months instead of 12 or they'll figure out some way to make the money back. Lied about how long it would take to get the phones. I was told they would send an official quote to my residence in the mail as well as an email quote which I never received. If you're unlucky enough to have Fermen Smith as your salesperson, just run a... read more
Unreliable technology, disconnected and oblivious support staff.
The app on my phone constantly is logging me out of the app so I am missing calls and messages.
Need help with reporting. No one replies back to us.
Poor customer service and poor technical support. Misleading sales pitch.
We had issues with install and we had a very hard time getting customer support. Some of our phones are not working properly
Have been trying to port my number for months to no avail. Hard to use interface and the support is not always responsive. I will give them another chance but patience running thin
I've had a horrible experience with your company and I can't even get a cancellation done. Unbelievable.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 3.9 star rating with 9,479 reviews.
When is 8x8 open?
8x8 is open now. It will close at 5:00 p.m.