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8x8 Salesforce App
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double logging calls
Business response:
Hi Sean and thank you for reporting this. Our engineering team has been notified and is currently looking into the matter.
8x8 is not connecting and counting my calls through salesforce
Business response:
Hello Mandy and thank you for your feedback. We see that you and other members of your company have reached out with similar issues regarding the Salesforce app. Please give us a call at 866-601-2909 and ask for Brandon Connelly, who is the technical rep currently working on problems regarding your account. Jake Davis was the first to report these issues so you can mention his name to Brandon for further clarification. You can also reference case number C231811.
My calls still aren't being tracked/logged in Salesforce. This will be my third time trying to find someone who can help me.
Business response:
Hello Jake. We tried calling you but there was no answer. You can call us back at 866-601-2909 and if you do please ask for Brandon Connelly as he is the Senior Technical Support rep assigned to your case.
calls arent logging properly and calls are popping up next to click to call for no reason
Business response:
Thank you for reporting this, Kevin. Our engineers are currently looking into this problem and we will look to have a resolution soon.
Have issues with 8x8 not logging/tracking important calls in my Salesforce, asked for someone to help and still haven't heard anything back.
Business response:
Hi Jake and thank you for your feedback. We have pulled your case and have an agent currently working on it for you. When we reach a resolution or need any further information, we will reach out to you. We appreciate your patience.
The interphase with Salesforce is not good and what is with not being able to open the app in multiple windows, common, what kind of backyard baseball app are y'all running here?
Business response:
Hello Josh and thank you for your review. Your feedback has been submitted to our engineers! We appreciate your patience as we continue to work on optimizing the application.
Both the Desktop App and the Salesforce App have been nightmares to integrate and work with on a daily basis. The Desktop is slow, unresponsive and often crashes or freezes on incoming calls. The controls are clunky and the overall performance seems like a first generation app design. Even the message notifications are counter intuitive, you have to randomly open the contacts page to find out where the message came from.There should at least be a dedicated button for the chat feature. The Salesforce app has been equally a... read more
Business response:
Hello Burke and thank you for your feedback! We have forwarded this review to our engineers and we appreciate your honesty. Please be on the look out for further updates to the apps as we continue to work on providing you with a better product.
The system is unreliable, not intuitive.
Business response:
Hi Jan. We're so sorry to hear that you are having trouble with your service. To better assist you, please give us a call at 1-888-898-8733 so we can discuss in detail the issues you are experiencing and get you on the right track!
Inbound and Outbound calls have gargled audio frequently 2-4 days a month. Calls would also get disconnected. Calls are documented incorrectly on the history log, has too much delay, end of the day call log number is always incorrect. Calling for service is like hoping to win a lottery, only spoke with 2 associates that knew what they were talking about and always blamed our internet provider when clearly its was an 8x8's issue.
Business response:
Thank you for your feedback, Norma! We're so sorry to hear you have been having problems with the service. We would like to dig deeper into your experience so we can get it turned around for you. Please send us an email with your account information to social@8x8.com. If you have any additional details to provide, please feel free to do so.
Frequently asked questions about 8x8 Salesforce App
How is 8x8 Salesforce App rated?
8x8 Salesforce App has a 3.3 star rating with 266 reviews.
When is 8x8 Salesforce App open?
8x8 Salesforce App is open now. It will close at 6:00 p.m.