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8x8 Salesforce App
About this business
The expectations of the customer are changing. They’re being shaped by every online and offline interaction experience – while shopping, gaming, traveling, even at work. They demand service that is instant, personalized, transparent & ubiquitous. Ready or not, you have to live up to the demands of this customer, or your business will suffer. The good news, you’re already one step ahead of the game. By using cloud applications, like 8x8 and Salesforce, your company is able to be more agile and innovative – and it’s about to ... read more
Fix it where it can only pull up the account by the associated contact. Can we have it log a call to an existing activity?
I would say that this helps, if it would stay active for more than 5-7 calls at a time. I like the fact that we have a click to call capability, but I always end up with an 'instances' issue where it says I need to close windows to continue using, when I have ONE window open. The only way to re-initiate the process and use 8x8 again, is to completely shut down salesforce, log back in and sign back in to 8x8. It is incredibly frustrating.
About 70% of the time the system works great, however some functionality only sometimes works. E.g. calling overseas to a number that does work on any other device (and checking the +is in place). Also sometimes someone will call into the office and it will appear who is calling and log the activity against the account. This only happens 10% of the time, and I have checked with my colleagues, but it happens sometimes even if we don't have a tab open with the account. It also doesn't matter how many tabs are open. It is quite... read more
It keeps signing me out even while I'm typing notes. I don't understand why I'm constantly having to re-log in.
Integration with SFDC seems to be down at the moment. My colleague is having the same issue with the loading wheel of death.
Business response:
Thank you for your feedback, Sam. There has been no recent reports of reoccurring issues with loading so everything should be stable. If you are still having trouble, please send us an email at social@8x8.com and we'll be happy to help you.
If the 8x8 times out. it interrupts users input in to the fields associate with the lead and directs the cursor to the 8x8 call tab login section.
Business response:
Thank you for your feedback, Jonathan. We'll make sure our engineers are aware of this. Please know we are working hard on continuing to improve our application.
It's okay. I get a random "error" in red most of the time. The fact that 5 instanced can't be open at the same time is kind of counter productive. Sometimes I am stuck at the login screen and keep clicking to log-in button and nothing happens.
Business response:
Hi Jeffre. Could you kindly send us an email at social@8x8.com with your account information, including any further specifics you can provide on this error in red that you are getting? Please know that we are working on increasing your ability to have more than 5 open at a time. Thanks!
What's the difference between "Ready" and "Not Ready"? Regardless of what mode I'm i the phone still always rings and gives me the pop-up with the match. Is the idea of "Not Ready" so that you are not getting calls popping screens?
Amazing tool that helps boost my productivity
Frequently asked questions about 8x8 Salesforce App
How is 8x8 Salesforce App rated?
8x8 Salesforce App has a 4.2 star rating with 159 reviews.
When is 8x8 Salesforce App open?
8x8 Salesforce App is closed now. It will open tomorrow at 6:00 a.m.
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