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8x8 Salesforce App
About this business
Works sporadically
Business response:
Hello Ned. We would like to gather some more details from you regarding issues you are experiencing with the app. Please submit your feedback directly to our Product Team using the app itself. It will allow you to include your diagnostics logs as well. To do this, simply shake your device while logged in or navigate to the menu and select Feedback. The information provided will help our team with investigating and addressing any issues you report. Thank you!
the 8x8 in salesforce is constantly malfunctioning which makes my job super hard mainly when I cant click to dial
Business response:
Thank you for your feedback, Gunner. We have passed it on to our engineers who will work on fixing your concern and making sure that we continue to improve on the apps stability so you don't miss a beat.
Slows Salesforce and has terrible sound/call quality. Worst decision for investment.
Business response:
Hello Andrew. We're sincerely sorry that the app has not been optimal for you. Your review has been forwarded to our engineers and they are hard at work addressing the problems you reported so your investment turns into a positive one.
Call made to using known contact cell phone number. Salesforce application found contacts that did not contain the complete phone number calling. Searched all contacts that were referenced and only one of them contained the # being called from, which was the correct contact. So why did it pull three contacts that don't have that number associated. Next issue is that when the call is disconnected and the page reloads, the incoming call reappears every time the page is reloaded, sometimes with multiple instances of the call ... read more
Business response:
Thank you for your review, Christopher. Your feedback has been forwarded to our engineers and we will look to address your concerns.
The call quality is terrible. Constantly dropping calls and when connected it is a bad connection. Constantly hearing people say they can't understand me because the call is dropping and they only understand every other word.
I am having issues connecting 8x8 with salesforce. If someone could assist me with also connecting my cellphone to 8x8 and salesforce, that would be very helpful.
The concept of the application is great, however my team has experienced excessive issues with dropped calls, information not logging, lost sms messages, and more. The level of service and support we have received from representatives has been hit or miss. Some staff have been excellent, detailed, and efficient, while others have just led us down a rabbit hole to no avail.
I dont like the fact that i have to call myself first.
I click at lead call icon, it pulls up the phone and tags it to the wrong lead. when I try to select the right lead I only have one option (the wrong lead) to choose from. No good. Can I fix this on my end?
Frequently asked questions about 8x8 Salesforce App
How is 8x8 Salesforce App rated?
8x8 Salesforce App has a 3.3 star rating with 266 reviews.
When is 8x8 Salesforce App open?
8x8 Salesforce App is open now. It will close at 6:00 p.m.