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8x8 Salesforce App
About this business
The expectations of the customer are changing. They’re being shaped by every online and offline interaction experience – while shopping, gaming, traveling, even at work. They demand service that is instant, personalized, transparent & ubiquitous. Ready or not, you have to live up to the demands of this customer, or your business will suffer. The good news, you’re already one step ahead of the game. By using cloud applications, like 8x8 and Salesforce, your company is able to be more agile and innovative – and it’s about to ... read more
a little clunky and 8x8 slow to populate when a new window or tab pops up. We need the ability to auto-log calls without having to manually push a button to log the call, simply if we take the call, auto-log it as soon as we hang up. Also give us the ability to have no little pop up with the caller id unless we actually pick up the phone. Right now, every single phone call results in a tiny window with the caller ID which makes us x out of all those little windows.
The application should record call automatically instead of having to click "Done" once the call is complete. Plus if you have too many SF tabs open or navigate away from the tab where the call is being recorded you lose the activity. It seems like an unnecessary task since I have used a similar software to 8x8 where it automatically record talk time and dials.
Business response:
Greetings Greg and thank you for your review. We would like to gather some more information regarding the issues you are reporting in order to provide you with the proper support. An email has been sent to you. Please feel free to reply to it at your convenience.
The app and phone system freeze and have issues often.
Business response:
Thank you for bringing this to our attention, Ryan. We sincerely apologize for any inconvenience this may have caused you. We would like to know more about these issues you mentioned, so please send us an email at social@8x8.com. Thanks again.
Concept is great but there are some small things that would be needed to bring it over the 4 star line: - Make it work when more than 5 tabs are open. I have lots going on and almost never have that few. - Make it take up less space in Salesforce or have the option to slide the window in and out of the view. It really screws with reading my accounts.
results are inconsistent. sometimes the call appends to the correct account, sometimes it doesn't. sometimes it appends to the correct contact, sometimes it doesn't. sometimes it doesn't log the call at all. i must always keep a tab open in salesforce with my 8x8 call log report. I must open and edit EVERY SINGLE CALL that i place with 8x8. it is time consuming and frustrating.
Business response:
Thank you for your feedback, Freddie. We would like to dig deeper into these problems with you to find out the root causes and address them. If you could kindly send us an email at social@8x8.com, we would greatly appreciate it.
This app frequently stops working. Either it will not place the call at all saying too many are open (even if it's just the one window), it will drop the call, or it will work on the receiver's end, but not on my end. It's always at least one or all of these problems, daily.
Business response:
Lisa, we're so sorry to hear that you have come across problems that have prevented you from taking full advantage of the app. We would love to help you get the best out of what it offers so please send us an email at social@8x8.com. We'll work through these issues with you.
the reps at 8x8 are not well trained. when you call in with a simple question, they can't help you, but several of the issues I have resolved myself.
Business response:
Hi Rhonda and thank you for your feedback. Our customers views matter most and we appreciate you bringing this to our attention. We'll take a close look at your recent interactions with our support staff to see how we can improve. In the meantime, if you need any assistance, I'll be delighted to personally help you. You can send me an email at joseph.castillo@8x8.com. Thanks again.
My calls do not log over 65 percent of the time and I am constantly getting errors and having to restart SF since the plugin can only accept 5 open tabs. Very dissapointed
Business response:
Thank you for your feedback, Katie. We definitely understand your frustration, but not to worry as we're here to help you. If you could please send us an email at social@8x8.com, we'll work with you to get the plugin functioning properly.
I would give 0 stars if I could. When making a call you can't switch between records. If you start a call on one record and move to another, the call was logged to the first one opened. For the past week, calls are not logging at all so you have to manually log the call in Salesforce. Too many bugs.
Business response:
Hi David, I'm sorry that the Salesforce app has been giving you so much trouble. I want to make sure that the app is fully functional for you as I know it is important to your business. To further discuss your issues, I have sent you a personal email. Thank you, Joseph Castillo joseph.castillo@8x8.com
Frequently asked questions about 8x8 Salesforce App
How is 8x8 Salesforce App rated?
8x8 Salesforce App has a 4.2 star rating with 159 reviews.
When is 8x8 Salesforce App open?
8x8 Salesforce App is open now. It will close at 6:00 p.m.
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