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All My Sons Moving & Storage
- Movers
- Charlotte, NC
About this business
Location details
6901-B Northpark Blvd., Charlotte, NC, 28216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I was charged $695.95 for 1.75 hours. The move was LESS than 10 miles, from a single story home into a single story home. Items moved: 1 couch (broke into 2 pieces) 1 recliner 1 full bed + box spring 1 - 5 drawer cabinet MINUS the drawers $695.95!!!!!!!!!!!!!!!! When I signed the final paperwork, the movers said I'd receive a refund because they were booked for until noon and it was only 11:15. I've reached out multiple times to All My Sons regarding said refund and have received NO response. They told me they'd be there... read more
Business response:
Lona, we would greatly appreciate the opportunity to discuss any issues regarding your move cost. Providing affordable options for our customers is a top priority at All My Sons Moving and Storage. We are sorry for any misunderstanding that may have occurred. Please feel free to reach out to us at wecare@allmysons.com or call us at 844-238-8715. Please provide your Customer ID (CID) reference number or the phone number associated with your move if you elect to email us. Thanks so much again for reaching out, we're grateful f... read more
FRAUDULENT MISREPRESENTATION! Do not use this company. I hired this company to move me into my new house in November. As a first time homeown and user of a moving company, I had little knowledge of what to research other than reviews. If you look on google they somehow have great reviews. I ended my research at that. My mistake cost me $2000 bill plus a broken $3000 laptop, and scratched and torn furniture. The best part about this whole process is there was a confirmation email was never sent nor were the contract/ insuranc... read more
Business response:
Thank you for your patience throughout the claims process Barrett. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions.
Sorry, out of the three movers I had to use in a complicated house change in Charlotte, this company was very disappointing. They were hours late -- with no warning -- they arrived with fewer workers than promised, and the men who came didn't seem to know what they were doing. They refused to take so many of my things that I ended up having to hire someone separately to finish the job. As I've emptied boxes, I've found numerous things that were broken, even though they were securely packed. The worst was my deep freezer. The... read more
Business response:
Kathleen, We're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID) reference Number or... read more
Worst of the worst experience . Avoid All My Sons moving at all costs. Explained that I live out of town and am staying in a hotel and the last minute cancellation would cost me $300/day. They offered me a $50 discount. See the text message sent. Hey xxxxxx , this is Alfred w/ All My Sons. I see that you booked a move with us for Friday on 10/01/24. Our Friday schedule is completely booked. I called earlier to discuss possible availability for Sunday, 10/06/24. If there is none, I can refund your deposit. Please call me ... read more
Business response:
Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you again for reaching out.
Never use this company. They cancelled on me the day before the service. When I asked why they prioritized other clients over me, I was told to never call their office again and was hung up on. I then called Gentle Giant movers and they booked me last minute to save me from not having power or water.
Business response:
Gordy, Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you again for reaching out.
Had the most horrible moving experience with this company this weekend. If the 3 movers that they sent, only 1 did acting at all. The other two didn't so anything unless I was in the actual room with them and even then it was at a snaill pace. Like they intentionally tried to draw my nice out to take longer that it needed to to jack up my price. I move every year, so I know how long it takes. It's a 5 his job, 3 to load and 2 to unload. This year, with All My Sons, they charged me 11 hours!!!!! And held my items hostage in ... read more
Business response:
Heidi, Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want ... read more
Horrible customer service too. I moved on August 24. They ruined my furniture and cost way over the estimate.. and didn't move everything they were hired to move. Now I'm playing phone tag because no one ever answers, email or phone calls. Just avoid this company. Unprofessional from beginning to end.
Business response:
Christina, We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand.
DO NOT USE THIS COMPANY!!!!! They over charge & add hidden charges that you are not aware of but then tell you that it was all in a email. I move a lot as I have college age children so I was very diligent about asking for every charge before I booked with them. I only used them for labor as I rented a UHAUL truck. When it came time to unload they added an additional charge for travel. This charge was almost $300. They had promised me on the phone that my move charge started the minute they got to residence & ended when we ... read more
Business response:
Deedee, transparency in our service and pricing information is crucial to us, as it fosters trust with our customers. We are so sorry that we did not meet your expectations during your experience with us. This is not in line with our standards; not ever. We'd love to understand our opportunities for improving. Please get in touch with us via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. Thank you for your tim... read more
Their quote is different than what they end up charging you. Our movers showed up late, when they finished packing, they waited around in the parking lot for 45 minutes before they left (all the while charging us for sitting in the parking lot) I left at the same time they did to leave to the next place. They took an hour to get there after I arrived myself. (Still charging us for this time) When they showed up, the 3rd guy pressured me into signing documentation where they refused to release our furniture if you don't pay t... read more
Business response:
Shannon, We're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID) reference Number or ... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 5,764 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open tomorrow at 7:00 a.m.