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All My Sons Moving & Storage
- Movers
- Charlotte, NC
About this business
Location details
6901-B Northpark Blvd., Charlotte, NC, 28216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
They have Very poor customer service. They were Unprofessional with booking and it greatly inconvenienced me.
Business response:
Tamela, Thank you for telling us about your experience. Your feedback matters, and we genuinely apologize that we fell short. At All My Sons, providing an exceptional service is our top priority always. Moving can be stressful even when all goes well, so customer service is so important. Feedback like this is essential for improving our service at All My Sons Moving and Storage. Sincere apologies again for any inconvenience you’ve experienced. We genuinely appreciate your time.
2 of the movers (an older man and a woman) worked very hard but the younger guy was more interested in grabbing light items and making the woman carry the heavy items. He also did not move the furniture where I told him to take it. One piece of furniture had a chip in it. A mirror was taken off a dresser but they did not reassemble it or leave me the screws to reassemble it. I sent a message to the local office telling them to call me and I would let them know why I would NOT EVER use this company again. I did NOT receive a ... read more
Business response:
Hello Susan, Thank you for telling us about your experience. Your feedback matters, and we genuinely apologize that we fell short. At All My Sons, providing an exceptional service is our top priority always. Moving can be stressful even when all goes well, so customer service is so important. Feedback like this is essential for improving our service at All My Sons Moving and Storage. Please give us the chance to work with you so we can understand, in depth, where we fell short. Reach out to us via email at wecare@allmysons.... read more
Charlotte, NC. After a room by room estimate by Thomas with a quote for 2 trucks and 6 guys was given at 8 hrs for 4300 yet only 1 truck and 5 guys showed up. The driver came inside to sign papers and scan the home stating you need 2 trucks, called the director of operations in Charlotte- new guy from Orlando Matt who said to me, "sorry lady shit happens." After arguing with him about what i booked versus what showed up, he said, "you're to dense to understand the logistics" then says, "you're not special, you want the truc... read more
Business response:
Hello Elizabeth, Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, ... read more
NEVER AGAIN! Horrible business values and morals! A class action law suit should be started due to their deceptive practices. I moved from a 2BR apt to a new home that is 1.5 stories and 30 min away. I hired movers to take the stress off of myself. Everything was ready to load with clear entry/access and my apt has 2 elevators. However, I helped them move my items half of the day. No steps were involved. I used my own moving equipment to speed up the process & move items to the moving truck. 1 mover spent most of the tim... read more
Business response:
Hello Angel, Thank you for reaching out. We sincerely apologize for any shortcomings in meeting your expectations for your move. We hold ourselves to high standards of service and quality, and it deeply concerns us when we fall short of these expectations. We want to take the time to address your concerns please reach out to us directly via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. We eagerly anticipate t... read more
As for the company itself. I was given move dates on two prior occasions but they never showed nor did they contact me to explain anything. Any communication I received from the company was because I initiated it. My last scheduled appointment was supposed to be a morning appointment but my movers did not show up until around 1 50pm. This meant that I had to stop what I was doing and take that time. When I asked about a discount due to my missing the two other dates because of their scheduling issues, I was told that they co... read more
Business response:
Leesa, recognizing where we missed the mark is vital, and we genuinely apologize for any frustration caused. Customer satisfaction and going above and beyond is our utmost priority. We would love the opportunity to better understand the situation. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you so much again. We look forward to hearing from you soon.
Unfortunately, I have to give these guys the lowest possible rating. If I could leave a negative star review I would. I hired All My Sons Charlotte to move us on a Saturday. They let me know they would arrive between noon- 3 PM. At 2:50 PM, we get a call that they are cancelling our move due to poor scheduling on their part and the earliest they can fit us in is the following Tuesday. The company representative was rude and difficult to work with, they offered a minimal discount despite pushing our move back 3 days and putti... read more
Business response:
Sarah, Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you again for reaching out.
Absolutely horrible experience with this company. I've used them twice now. The first time they missed my move in date and had to schedule the next day. Second time(today) they damaged 3 of my items as well as damaging the rental house I was moving from. The only positive part of my experience was working with Kevin wright. Kevin felt so bad about his teams effort and work that he came back after the job was done and apologized. The other two didn't even introduce themselves. I was charged around 1440for a couple of hours of... read more
Well we call All My Sons moving about two weeks ago and scheduled our moving date for May 28th, today. They called us Sunday and we talked about the move, what all we needed moved, etc. Everything was going great. Until yesterday (May 27th) at 2:00 pm when they called and said they couldn't move us. Less than 24 hours notice. They said they had two guys leave and they could probably move us Friday, instead of today (Tuesday), but nothing else could be done. That was it. Totally screwed us! We have to be out of our house by t... read more
I hired All My Sons Moving & Storage to unload a Budget cargo van at my new apartment in Charlotte. I was quoted $159 an hour with a 2-hour minimum and asked to make a $477 deposit that would be refunded if I didn't use additional time. Unloading the van took around an hour. I called today to inquire about my refund and was told there was a state-mandated hour long "travel" fee also charged. This was not disclosed at any point during my quote or coordination of the move. I paid $477 to have 2 men drive from their location 10... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 6,287 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.