This profile has been claimed by the business owner or representative.
All My Sons Moving & Storage
- Movers
- Charlotte, NC
About this business
Location details
6901-B Northpark Blvd., Charlotte, NC, 28216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Never use this company. They cancelled on me the day before the service. When I asked why they prioritized other clients over me, I was told to never call their office again and was hung up on. I then called Gentle Giant movers and they booked me last minute to save me from not having power or water.
Business response:
Gordy, Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you again for reaching out.
Had the most horrible moving experience with this company this weekend. If the 3 movers that they sent, only 1 did acting at all. The other two didn't so anything unless I was in the actual room with them and even then it was at a snaill pace. Like they intentionally tried to draw my nice out to take longer that it needed to to jack up my price. I move every year, so I know how long it takes. It's a 5 his job, 3 to load and 2 to unload. This year, with All My Sons, they charged me 11 hours!!!!! And held my items hostage in ... read more
Business response:
Heidi, Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want ... read more
Horrible customer service too. I moved on August 24. They ruined my furniture and cost way over the estimate.. and didn't move everything they were hired to move. Now I'm playing phone tag because no one ever answers, email or phone calls. Just avoid this company. Unprofessional from beginning to end.
Business response:
Christina, We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand.
DO NOT USE THIS COMPANY!!!!! They over charge & add hidden charges that you are not aware of but then tell you that it was all in a email. I move a lot as I have college age children so I was very diligent about asking for every charge before I booked with them. I only used them for labor as I rented a UHAUL truck. When it came time to unload they added an additional charge for travel. This charge was almost $300. They had promised me on the phone that my move charge started the minute they got to residence & ended when we ... read more
Business response:
Deedee, transparency in our service and pricing information is crucial to us, as it fosters trust with our customers. We are so sorry that we did not meet your expectations during your experience with us. This is not in line with our standards; not ever. We'd love to understand our opportunities for improving. Please get in touch with us via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. Thank you for your tim... read more
Their quote is different than what they end up charging you. Our movers showed up late, when they finished packing, they waited around in the parking lot for 45 minutes before they left (all the while charging us for sitting in the parking lot) I left at the same time they did to leave to the next place. They took an hour to get there after I arrived myself. (Still charging us for this time) When they showed up, the 3rd guy pressured me into signing documentation where they refused to release our furniture if you don't pay t... read more
Business response:
Shannon, We're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID) reference Number or ... read more
Would never recommend All My Sons. They never reached out to confirm the time, bumped our time back by 5 hours and when explaining our frustration, hung up on my husband. Awful customer service. Save your time and frustration and look elsewhere. Now, we are scrambling to find movers the same day. Extremely disappointed.
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Once again, we apologize for any inconvenience you’ve experienced, and we thank you for bringing this matter to our attention.
Do not use this company ! They will give you one quote and load your furniture get to your new location and hold your furniture hostage until you pay the total amount added to the amount that quoted over the phone. It took 6 hours to move 2 bedroom apartment. Two movers not enough men to move. They like to waste time so they can get more money.
Business response:
We are sorry! Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand.
DO NOT HIRE. We hired All My Sons to move to our new home in Charlotte. When they pulled the truck in at our new home, the driver drove into the property directly across the street and put in approximately 20 feet long and 8-10 inch deep divets in the sod/grass. The property they damaged is community property in our neighborhood. We took pictures and videos, and paid $1200 to have it fixed. We asked All My Sons to reimburse us. They admitted to causing the damage but claim that we don't own the property. We cited to o... read more
Business response:
We're sorry that the resolution provided hasn’t fulfilled your expectations. Your feedback provides a critical chance for us to reassess and elevate our service. Our apologies for any frustration you may have experienced. Please reach out at 866-941-1849 if you have any questions. Thank you for your business.
They have Very poor customer service. They were Unprofessional with booking and it greatly inconvenienced me.
Business response:
Tamela, Thank you for telling us about your experience. Your feedback matters, and we genuinely apologize that we fell short. At All My Sons, providing an exceptional service is our top priority always. Moving can be stressful even when all goes well, so customer service is so important. Feedback like this is essential for improving our service at All My Sons Moving and Storage. Sincere apologies again for any inconvenience you’ve experienced. We genuinely appreciate your time.
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 6,419 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open at 7:00 a.m.