This profile has been claimed by the business owner or representative.
All My Sons Moving & Storage
- Movers
- Charlotte, NC
About this business
Location details
6901-B Northpark Blvd., Charlotte, NC, 28216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Would never recommend All My Sons. They never reached out to confirm the time, bumped our time back by 5 hours and when explaining our frustration, hung up on my husband. Awful customer service. Save your time and frustration and look elsewhere. Now, we are scrambling to find movers the same day. Extremely disappointed.
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Once again, we apologize for any inconvenience you’ve experienced, and we thank you for bringing this matter to our attention.
Do not use this company ! They will give you one quote and load your furniture get to your new location and hold your furniture hostage until you pay the total amount added to the amount that quoted over the phone. It took 6 hours to move 2 bedroom apartment. Two movers not enough men to move. They like to waste time so they can get more money.
Business response:
We are sorry! Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand.
DO NOT HIRE. We hired All My Sons to move to our new home in Charlotte. When they pulled the truck in at our new home, the driver drove into the property directly across the street and put in approximately 20 feet long and 8-10 inch deep divets in the sod/grass. The property they damaged is community property in our neighborhood. We took pictures and videos, and paid $1200 to have it fixed. We asked All My Sons to reimburse us. They admitted to causing the damage but claim that we don't own the property. We cited to o... read more
Business response:
We're sorry that the resolution provided hasn’t fulfilled your expectations. Your feedback provides a critical chance for us to reassess and elevate our service. Our apologies for any frustration you may have experienced. Please reach out at 866-941-1849 if you have any questions. Thank you for your business.
They have Very poor customer service. They were Unprofessional with booking and it greatly inconvenienced me.
Business response:
Tamela, Thank you for telling us about your experience. Your feedback matters, and we genuinely apologize that we fell short. At All My Sons, providing an exceptional service is our top priority always. Moving can be stressful even when all goes well, so customer service is so important. Feedback like this is essential for improving our service at All My Sons Moving and Storage. Sincere apologies again for any inconvenience you’ve experienced. We genuinely appreciate your time.
2 of the movers (an older man and a woman) worked very hard but the younger guy was more interested in grabbing light items and making the woman carry the heavy items. He also did not move the furniture where I told him to take it. One piece of furniture had a chip in it. A mirror was taken off a dresser but they did not reassemble it or leave me the screws to reassemble it. I sent a message to the local office telling them to call me and I would let them know why I would NOT EVER use this company again. I did NOT receive a ... read more
Business response:
Hello Susan, Thank you for telling us about your experience. Your feedback matters, and we genuinely apologize that we fell short. At All My Sons, providing an exceptional service is our top priority always. Moving can be stressful even when all goes well, so customer service is so important. Feedback like this is essential for improving our service at All My Sons Moving and Storage. Please give us the chance to work with you so we can understand, in depth, where we fell short. Reach out to us via email at wecare@allmysons.... read more
Charlotte, NC. After a room by room estimate by Thomas with a quote for 2 trucks and 6 guys was given at 8 hrs for 4300 yet only 1 truck and 5 guys showed up. The driver came inside to sign papers and scan the home stating you need 2 trucks, called the director of operations in Charlotte- new guy from Orlando Matt who said to me, "sorry lady shit happens." After arguing with him about what i booked versus what showed up, he said, "you're to dense to understand the logistics" then says, "you're not special, you want the truc... read more
Business response:
Hello Elizabeth, Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, ... read more
We hired All My Sons 5 weeks ahead of our move in the Raleigh NC area and they confirmed. The day of our move at 3:30 in the afternoon they canceled on us. Said their other moves were taking longer than expected and they would not be able to get to us for another 3 days! So basically, they over booked, and we paid the price for it! Totally unreliable and would never hire this company again! Since this happened to us, I have heard horror stories from other people that have used them and how they damaged their property during ... read more
Business response:
Our sincere apologies for any inconvenience or frustration caused. We always do our very best to avoid cancellations at all costs. We genuinely care about your experience and are committed to learning from your feedback to help us better our services moving forward. We care about our customers and constantly strive to do our absolute best every day. Thank you for your time.
NEVER AGAIN! Horrible business values and morals! A class action law suit should be started due to their deceptive practices. I moved from a 2BR apt to a new home that is 1.5 stories and 30 min away. I hired movers to take the stress off of myself. Everything was ready to load with clear entry/access and my apt has 2 elevators. However, I helped them move my items half of the day. No steps were involved. I used my own moving equipment to speed up the process & move items to the moving truck. 1 mover spent most of the tim... read more
Business response:
Hello Angel, Thank you for reaching out. We sincerely apologize for any shortcomings in meeting your expectations for your move. We hold ourselves to high standards of service and quality, and it deeply concerns us when we fall short of these expectations. We want to take the time to address your concerns please reach out to us directly via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. We eagerly anticipate t... read more
I've used other moving companies and had a great experience. Unfortunately this was not the case with All My Sons. We were supposed to move on 5/31, but they called with a story and said they can't come but will come the next day. I found out was a lie by the employees that came the next day. This was very expensive lie, because we had to pay for the inconvenience to the buyers of our home being delayed. They guys did a good job on 98%, but one guy was clearly new and keep setting our wood dining chairs upside down on the c... read more
Business response:
Thank you for bringing this to our attention Alden. We are truly sorry to hear about the damage you've highlighted and are eager to delve deeper to gain a clear understanding of the specifics. Our aim is to consistently deliver exceptional customer experiences and we regret that this wasn't the case during your move. We would appreciate the chance to discuss your concerns with you directly. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID)... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 6,211 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open tomorrow at 7:00 a.m.