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American Guardian Warranty Services, Inc.
- Warrenville, IL
About this business
Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Dealers and Marketers offering vehicle service contracts, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unmatched profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Gro... read more
Location details
4450 Weaver Pkwy, Warrenville, IL, 60555, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent customer service person, but the policies in the warranty do not cover out of the ordinary circumstances that extend beyond the control of the client. At least my customer service person was able to help with some of the extra expense, but the full parameters of warranties should be e planned to the purchaser BEFORE they need to use the warranty! Thank you, *********************, for going beyond to help me when you did not have to do so.
Business response:
Dear Sasana, Thank you for taking the time to write a review and we are happy that you had a positive experience. American Guardian Warranty Services, Inc. strives to provide top-notch customer service by working to get our customers the best results within the terms and conditions of their service contract. We sincerely appreciate your feedback and make a concerted effort to be as clear as possible in our service contract language.
During the life of my warranty I had to file 3 separate claims.A.G. stood behind me on all 3 claims.I paid my deductible and they covered the rest. I highly recommend insuring with them.
Business response:
*****, Thank you so much for such a great review! We appreciate you taking the time to write a review and were happy to hear that youve had a positive experience with American Guardian Warranty Services.
They have been good to work with. There have been a few things we disagree on but all and all we are kind of place with them. We had some service done at the dealership and they did not call for approval first. We talk to an agent and he told us what forms we had to fill out and what documents we had to send. We were reimbursed within two or three weeks.
Timely service that helped minimize our down time. ******* authorized within minutes of the call from the repair agency.
Business response:
Joe, this is exactly the type of situation a Vehicle Service Contract from American Guardian Warranty Services is meant for. We are glad you were able to get back on the road quickly!
They were very professional and handled my needs with one phone call.
Business response:
Lou, this is what we love to hear! 100% satisfaction is what we strive for at American Guardian Warranty Services. Thank you for the positive feedback!
I purchased my RV last year with a warranty and only drove it a few months (less than 500 miles) when I had to take it in for repairs. I found out that my Diesel engine needed to be replaced, which was going to cost around $40,000 for a new engine and labor. I was devastated to learn that **** denied the claim right at *********. As I was living full time in this vehicle and working full time as a nurse, I didnt have that kind of money for the repairs. About a month later, I received a call from ***** ******** at **** and he... read more
Have had the warranty on my class b for 4 years. Though out that time i had a dozen or so repairs done under warranty as the claims became more the company began to get ****** and started giving me problems with coverage items and started to push aftermarket parts on me instead of *** parts on drivetrain. It required lots of phone calls, but at the end the problem was corrected. I as a customer would recommed getting the warranty for a used RV, but like other have said read the fine print. There might be better choices out t... read more
Fast....accurate service, and guidance. No regrets about buying this warranty insurance, and would buy again in a heartbeat great customer service
Good warranty service they really helped us . They were helpful and on the ball
Frequently asked questions about American Guardian Warranty Services, Inc.
How is American Guardian Warranty Services, Inc. rated?
American Guardian Warranty Services, Inc. has a 4.9 star rating with 410 reviews.
When is American Guardian Warranty Services, Inc. open?
American Guardian Warranty Services, Inc. is closed now. It will open at 8:00 a.m.